Vacant job

Are you service-oriented and looking for a key role at Werksta in Norrtälje?

You will be working with:

As a Customer Receptionist/Planner at Werksta Norrtälje, you will have a central role in the workshop's daily operations. You are responsible for creating efficient workflows, maintaining good customer contact, and accurately planning repair jobs. You will collaborate closely with technicians, the site manager, and the parts/purchasing department to ensure fast and accurate deliveries. The role involves receiving and assessing vehicles, communicating with customers and insurance companies, planning and prioritizing jobs, and tracking work orders in the workshop system. This position requires structure, a service mindset, and the ability to handle multiple cases simultaneously in a fast-paced environment where priorities may change.

Responsibilities

• Receiving and registering vehicles, as well as creating work orders, schedules, and final cost estimates.
• Planning and scheduling work in consultation with technicians to minimize downtime and maximize capacity utilization.
• Contact with customers and insurance companies, updating customers on status, handling inquiries, and managing complaints.
• Ordering and following up on spare parts, coordinating with suppliers and internal logistics.
• Ensuring all documentation in the workshop system is correct, up-to-date, and follows current routines.
• Assisting with damage assessments and inspections when needed, and preparing cost proposals and quotation materials.
• Participating in improvement work, suggesting process efficiencies, and contributing to an orderly and safe working environment.
• Supporting the daily flow in the workshop when needed, including simpler administrative and practical tasks.

Your Profile

We are looking for you with experience from workshops, customer reception, workshop planning, or similar roles. You are structured, service-oriented, and have good communication skills. Experience with workshop systems and contact with insurance companies is an advantage. You thrive in a role where you coordinate multiple tasks simultaneously and contribute to both customer satisfaction and efficient workflows.

• Experience from workshops, customer reception, planning, or similar within the automotive industry is an advantage.
• Good understanding of order and systems; familiarity with workshop systems is an advantage.
• Service-oriented, structured, and solution-oriented with good collaboration skills.
• Communicative and comfortable interacting with customers, technicians, and insurance companies.
• A B-driver's license is an advantage depending on the scope of the tasks.

We welcome applicants from all backgrounds – the most important thing is your commitment, professional pride, and desire to contribute to quality and development within Werksta.

We Offer

• A central and developing position in Sweden's leading independent accident repair chain.
• Ongoing internal and external training, as well as clear career and development opportunities.
• Supportive colleagues, an open work climate, and a focus on a safe working environment.
• Good employment conditions and collective agreements.
• A stable and long-term employer that invests in inclusion and your professional development.

About Werksta

Werksta is Sweden's leading independent accident repair chain. We repair tens of thousands of vehicles annually and strive to deliver the industry's best customer experience with high availability and good service. The Werksta Group is owned by the investment fund Procuritas.

If you have questions about the position, you are welcome to contact Site Manager Alex Rogby at 0720-708 757 for Werksta Norrtälje for more information. We look forward to receiving your application!