Vacant job

Are you driven by delivering world-class service and looking for a varied role where you can work alongside friendly and skilled colleagues? We are currently looking for a Service Advisor for our facility in Sätra. This is a role focused on the customer and service. Are you our new colleague? We warmly welcome you to apply today!

The Role
As a Service Advisor, you will guide our customers from start to finish, from the moment they drop off their car at the workshop until they pick it up. You are responsible for all daily customer contact via the counter, phone, and our digital channels. By asking the right questions, you help plan and schedule repairs at our workshop. The role involves some administrative tasks, such as compiling and invoicing completed jobs and organizing work orders.

The role involves independent work but with close collaboration within the team and regular contact with other colleagues in the aftermarket. Together, you ensure a positive overall experience for our customers. You will be based at our facility in Sätra and report to the Aftermarket Manager. This is a full-time position with working hours Monday–Friday according to a schedule, totaling 40 hours per week. This is a permanent position with a 6-month probation period.

Who You Are
We are looking for a cheerful and positive team player who is driven by providing first-class service to our customers. You are solution-oriented and handle various work situations with ease. You thrive when juggling multiple tasks and deliver on commitments to customers through a systematic approach. You have a natural ability to build good relationships and collaborate well with your colleagues.

Basic Requirements

• Previous experience in a service role.
• Proficiency in computer use.
• Fluent Swedish and good command of English, both spoken and written.
• Valid driver's license (Category B, manual transmission).
• Basic automotive knowledge or experience in a similar role is considered an advantage.
• At least one year of experience in the automotive industry in a similar role is considered an advantage.
• Previous experience with Kobra II DMS is considered an advantage.

About Torvalla Bil Sätra-KIA
In 2022, we expanded our operations in Sätra with an additional facility dedicated exclusively to KIA. Together with two other KIA facilities, Torvalla Bil is Stockholm's largest KIA dealer.

We offer you a meaningful, social, and varied role in a stable family-owned business where everyone is treated equally. You will work both independently and as part of a team, helping each other to achieve great results with customer satisfaction as our priority. The family atmosphere permeates our culture, supported by our core values. By working based on our four key values – Personal, Security, Clarity, and Efficiency – we create a work environment where people thrive, grow, and feel included. These values are always present in everything we do and serve as guidelines in our daily work.

We care about the well-being of everyone working at Torvalla Bil, which is why we offer a wellness allowance as well as other benefits such as a national transit pass and favorable discounts.

Application
We warmly welcome your application! Interviews are conducted on an ongoing basis, so please submit your application as soon as possible. The application deadline is 2026-05-08. For questions regarding the position, please contact Melissa Ylitalo, Aftermarket Manager, at [email protected]. Please note that applications must be submitted via our website; we are unable to accept applications via email.