Vacant job

Are you curious about people, enjoy solving problems, and do you find the energy and electricity sector exciting?

Then this might be the right job for you. We are currently looking for more colleagues to join our customer service team in the energy sector. Here, you will help private customers via phone and email with everything from contracts and electricity consumption to questions about the power grid – ensuring your customers' daily lives run smoothly.

The most important thing is not what you have done in the past, but what you are eager to do now.

Short about the position

• Workplace: Office in central Gävle

• Hours: 80%

• Fixed monthly salary (at 80%): 19,567 SEK (over 24 years) / 16,878 SEK (under 24 years)

• Bonus: Up to 5,000 SEK/month after onboarding, linked to performance and customer satisfaction

• Working hours: Varying schedule between Monday-Friday 08:00–17:00

• Employment type: Permanent with a 6-month probation period

• Start date: June 1st

We believe you are

🧠 Curious about people
💬 Sharp at formulating yourself in Swedish and English
💡 A problem solver with strong technical understanding and computer skills
⚡ Eager to help others with questions regarding electricity and energy

What does the job entail?

As part of our team, you will help customers with everything from contracts and payments to questions about electricity consumption and the power grid. You will receive paid onboarding and support from the team throughout your journey.

In practice, this means that you:

• Help customers via incoming calls and emails

• Answer questions about contracts, electricity consumption, and terms

• Handle various customer cases in a fair and solution-oriented manner

• Contribute to a positive customer experience every day

Benefits

🎓 A thorough onboarding plus ongoing support from team leaders and colleagues
🎉 A close-knit team with team events, coffee breaks, and celebrations of holidays
💙 Health allowance and colleagues you will actually miss on weekends
🤝 Collective agreement - Call/Contact Center and Market Research Companies
🗓️ 25 vacation days per year

How does the application process work?

We believe more in you than in paper. A CV is optional; instead, you answer a few questions that help us understand who you are and if we are a good match.

🔍 Please note that we conduct a background check from the criminal record register prior to any potential job offer.

We are recruiting continuously, so don't wait – click through and apply today. We look forward to your application and maybe welcoming you to our team 👋