Vacant job

Do you want a central role where you drive daily operations while shaping the future of the customer experience? At Invoier, you will work closely with the business, processes, and customers – in a data-driven fintech company facing its next phase of growth in Europe.

About the role

This is a direct recruitment position, meaning the recruitment process is handled by Bravura and you will be employed directly by Invoier.

About the company

Invoier is a Swedish fintech company building an AI-based digital marketplace for invoice trading – a modern, transparent, and data-driven form of factoring. Their ambitions go further. Invoier is building a digital infrastructure for growth capital for small and medium-sized enterprises, where technology, data, and transparency create better conditions for both businesses and investors.

The company originated from KTH Innovation and is funded by entities including the EU and the European Investment Fund. They are scaling the business in Sweden and internationally. The team is located in modern offices by the water in Gamla Stan. Here, you will work closely with founders and leadership in an environment characterized by forward-thinking, analytical mindset, and high ambitions.

Responsibilities

As Operations & Customer Experience Lead, you play a key role in Invoier's daily delivery. You work operationally within the flows while leading and coordinating the work within the operations team. The role does not include formal line management responsibility, but you act as the lead for the team, ensuring structure, prioritization, and follow-up in daily work.

There is a clear focus on customer experience. You are responsible for ensuring that onboarding, transactions, and ongoing customer dialogue maintain high quality, providing customers with fast, clear, and professional responses. In parallel, you work closely with the tech and sales teams to identify improvements, reduce manual tasks, and build more scalable ways of working.

This is a role for you if you want to be close to the operations, enjoy customer contact, and are motivated by improving processes and establishing structure in a growing company.

Examples of responsibilities:

• Responsible for onboarding new customers and ongoing customer dialogue via email and phone
• Manage invoice flows, payments, controls, and financial administration
• Perform KYC, AML, and risk controls
• Follow up on customer feedback and drive initiatives to increase customer satisfaction and retention
• Identify bottlenecks in flows and define requirements for improvements with the tech team
• Lead and coordinate the daily work of the operations team

Education, experience, and personal qualities

• Experience from Customer Success, customer support, or similar customer-facing roles
• Experience with financial services, invoice management, KYC, and AML
• Proficiency in operational work with administrative and financial flows
• Post-secondary education in a relevant field, e.g., economics
• Good command of Swedish and English, both spoken and written

It is also meritorious if you have:

• Experience from fintech, banking, credit companies, or related industries
• Experience in process development, efficiency improvements, or automation
• Previous experience leading or coordinating work in smaller teams

To thrive and succeed in this role, you are someone who takes ownership of both delivery and experience. Your past experience is less important than your personal qualities and drive. You enjoy having significant customer contact and are confident in dialogues with both customers and internal stakeholders. At the same time, you have a structured working method, are detail-oriented, and easily spot patterns in processes that can be improved. You are motivated by responsibility, development, and the opportunity to help build something long-term.

Other information

Start: According to agreement

Location: Stockholm, Gamla Stan

Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with rolling applications, meaning we remove the ad when enough candidates have applied. If you are considered for the role, we will contact you for a first phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend applying immediately as we conduct rolling selection.

We look forward to receiving your application!

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