Vacant job

Do you have excellent communication skills, a genuine interest in finance, and want to get your foot in the door at one of Sweden's largest banks? We are currently looking for three driven consultants for an exciting and meaningful assignment within mortgage debt collection.

About the role

On behalf of our client, one of the leading major banks in the Nordics, we are seeking reinforcement for their specialist Collections department in Sundbyberg. Here, you will become part of an expert center that supports the bank's customers when life doesn't go as planned. The department is characterized by an open culture, a high pace, and strong teamwork where everyone works together to find ways forward to secure both the bank's and the customer's interests.

This is a consulting assignment, meaning you will be employed by Academic Work and work as a consultant at the client company. The assignment is initially for 6 months with good chances for extension or permanent employment directly at the bank for the right person.

You are offered

• A unique opportunity to build credentials within banking and finance.
• A role where you make a real difference for individuals' finances.
• A thorough introduction and progressive competence development within the entire debt collection chain.

Responsibilities

In this role, you will initially have a strong focus on proactive customer contact. Your main task is to help customers navigate through economically challenging times through good dialogue.

• Proactive customer dialogue: You contact customers who have fallen behind on their payments to map their current situation and find a common way forward.
• Solution-oriented handling: Through a good understanding of the customer's financial circumstances, you propose and investigate sustainable solutions to stabilize the customer's mortgage situation.
• Documentation: Ensure that all customer dialogues and agreements are logged correctly in the bank's internal systems.
• Progressive broadening: As you get into the swing of things, you will also work on more complex debt collection cases, debt restructuring, and collaboration with external parties such as Intrum and the Swedish Enforcement Authority (Kronofogden).

We are looking for you who

• Have a completed post-secondary education, preferably in economics, law, or equivalent.
• Have experience with customer contact, for example from customer service, sales, or service, where you are used to talking on the phone.
• Express yourself fluently in both Swedish and English, both orally and in writing.
• Have good system skills and can quickly navigate in complex digital environments.

It is an advantage if you have

• Previous experience of debt collection, recovery, or handling within banking/finance.
• Experience of difficult or advisory conversations.
• Knowledge of the bank's loan products or credit processes.

To succeed in the role, you have the following personal qualities:

To succeed in the role, we see that you are a person who possesses a high degree of courage and stability. You will meet people in emotionally heavy situations and need to be able to maintain your calm and professionalism in these dialogues. Furthermore, you are:

• Relationship-building: You are attentive and have a natural ability to build trust over the phone.
• Structured: You take responsibility for your cases from start to finish and never compromise on the quality of your documentation.
• Flexible and curious: You thrive in a changing environment and are motivated to learn new, complex regulations and processes.

A prerequisite for starting the assignment is an approved background check and credit check, which is carried out at the end of the process.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's wish is that all questions regarding the position be sent to Academic Work.

We apply continuous selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. When applying, a CV is required. We do not use cover letters as a selection method and therefore they do not need to be attached. The recruitment process includes two selection tests: a personality test and a test of cognitive ability. The tests are a tool to find the candidate with the highest potential for the position as well as to promote equality, diversity, and a fair recruitment process.