Vacant job

Our client is growing and is now looking to strengthen their team with a skilled support technician! As a 1st line support technician for our client in Malmö, you will work closely with the 2nd line team and other functions within the organization. The customer is always the focus, and you will provide them with the best possible service. Start date is negotiable. We welcome your application today; selection and interviews are conducted on an ongoing basis.

As a 1st line support technician, you will handle customer cases via both phone calls and email. The pace generally varies as your daily routine is driven by unique customer events, and everything you do must maintain high quality and service levels. We believe our employees do their best work when they are happy, so it is important for us to find you, who thrive in our fast-paced daily environment. It is important that you are reliable, proactive, and value good customer relationships. Since this is a first-line support role serving a large number of customers with various contracts and SLA levels, it is crucial that you are skilled at troubleshooting with determination when required. It is also important to follow established escalation procedures when they exist. The administrative part is significant, and documenting cases is a natural part of the daily work. A genuine interest in IT will facilitate your work every day. The work will be intense and challenging, but you will be surrounded by wonderful colleagues who are quick to laugh!

Working hours are primarily daytime between 08:00 and 17:00, Monday to Friday. You will also work evening shifts for one week (including the weekend) approximately every other month, which rotates within the team based on the number of staff.

We prefer that you have a post-secondary education in IT, preferably from a University of Applied Sciences. You can also apply if you have acquired equivalent IT skills on your own, or if your drive to learn new things and your work ethic are high, as these are two extremely important factors for us. Perhaps you studied IT at high school and have since worked with similar tasks; this is also highly valued. However, a requirement is that you speak and write both English and Swedish fluently. It is an asset if you have experience with or knowledge of Active Directory, Windows operating systems, Linux, basic networking (TCP/IP, DNS, DHCP), ticketing systems, troubleshooting, mobile devices, printer management, and Office 365.

To enjoy the role and find it fun, you must have an inner drive to always provide first-class service to your customers! You and your team are a unit, and together you must ensure you help your wonderful customers with pace and high quality. You are the person who always stands up for your team and your customers. To succeed in the role of 1st line support technician, you must be structured, focused, and have a good overview of the situation.

As our client works with security-classified customers, a comprehensive security clearance will be conducted upon employment.

You will be employed by Poolia as a consultant. As a consultant, you are offered the opportunity to obtain certifications and receive bonuses for success. There are also opportunities to participate in activities with both the client and Poolia. By your side from Poolia, you will have your consultant manager, who is happy to act as a sounding board and support you in succeeding in your assignment. You will also have a team leader and a team manager by your side to support you in your daily work. It should not be forgotten that you are part of a team where you help each other to achieve success together! We want you to feel well and enjoy your time while employed at Poolia and the client you will be working for. Of course, your employment at Poolia is covered by collective agreements, insurance, occupational pension, and occupational health services. A wellness allowance is a given benefit!