Vacant job

Do you want to become excellent at customer service and sales? Experience fantastic customer interactions, work with the latest AI technology, and get the chance to grow and develop in your role? Then you should apply to us at Releasy!

About the Role

As a Customer Service Representative at Releasy, you will:

• Represent Releasy and our client Telia, one of Sweden's most successful companies in the IT and telecom industry.
• Be the primary point of contact for customers via phone calls. Other communication channels such as chat and email may also occur.
• Handle customer inquiries and resolve potential issues with a focus on meeting customer needs.
• Actively work on upselling and deliver solutions that make a difference for the customer.
• Focus on service and support, including administration and billing inquiries regarding our customers' services and subscriptions.
• Provide accurate information about products/services and guide customers through various processes.
• Actively work to ensure high customer satisfaction and create memorable experiences for our customers.

To ensure a great introduction to the work, the employment begins with 30 days of training combined with practical work. It is a constantly learning and developing environment where you will learn new things and grow over time.

The position is a permanent employment starting with a 6-month probation period. Working hours are variable within the project's opening hours: Monday–Friday 08:00–19:15 and Saturday 09:00–17:15. Training starts on 2026-05-07.

We are looking for someone who

• Has a high school diploma
• Speaks and writes fluent Swedish
• Has good ability to speak and write in English
• Is computer literate and has good system competence
• Is communicative and solution-oriented
• Experience in service or sales is an asset

We are looking for someone who enjoys working towards clear goals and has a genuine interest in customer satisfaction and sales. You are communicative and helpful, with the ability to identify problems and find solutions. To succeed in this role, you need to be curious, solution-oriented, and eager to develop as a customer service representative in a dynamic environment.

We offer

• Secure employment with collective agreements and pension
• Career opportunities via Releasy's career ladder and internal development programs
• Wellness contributions and other benefits for your health and well-being

Ready to take the next step?

Submit your application today – we handle applications on an ongoing basis, and the position may be filled before the final application date.

We use a structured recruitment process to ensure fairness and quality. The process begins with screening questions to verify basic requirements. This is followed by a background check that you will review yourself before choosing whether to share it with us. Automated systems may be used, but all decisions are made by humans. Background checks are conducted to create a safe working environment for both customers and employees.

If you proceed in the process, you will be invited to an interview, supplemented with tests and digital reference checks to get a holistic view of your competence.

For questions about the position, contact the responsible recruiter at [email protected].

We handle recruitment internally and decline contact from recruitment agencies.

Releasy is one of the leading providers of outsourced customer service in the Nordic region and a partner to companies in sectors such as telecom, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone.

With over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value – for both you and your customers.