Vacant job

Contact Center Analyst

Location: Gothenburg │ Employment Type: Full-time │ Start: As agreed

Do you want to take on a key role where you combine data, business, and IT in a rapidly growing company?

As a Contact Center Analyst at Consort Nordic, you will have the chance to work closely with both operations and technology – directly impacting performance, results, and development.

Why Consort Nordic?

With us, you become part of a workplace with a strong sense of community, clear direction, and high ambitions. We are Great Place to Work certified, have a Nordic focus, and work without commission – allowing us to always prioritize quality and long-term sustainability.

• Competitive salary

• Opportunity to influence systems, processes, and business

• Great development opportunities in a growing company

• A dynamic work environment focused on quality and performance

• Opportunity to work with modern systems and technical solutions

• New and nice offices centrally located in Gothenburg

• A culture where we grow and succeed together

• Opportunity to work on Nordic and international assignments

About the role

In the role of Contact Center Analyst, you have a central function between Operations and IT. You are responsible for ensuring that our CRM and telephony systems function optimally while analyzing data and driving improvements that increase performance and efficiency.

You work closely with both internal teams and external system providers, becoming an important part of developing our workflows and technical solutions moving forward. You will be part of our Nordic CRM team.

Your main tasks

• Create, configure, and optimize campaigns in CRM and telephony

• Ensure efficient system flow and stable operation

• Analyze data and identify areas for improvement

• Monitor KPIs such as contact rate, conversion, and response rate

• Prepare reports for management and clients

• Act as a contact person for system providers and drive development

• Segment data and improve targeting in campaigns

• Ensure GDPR compliance and handling of personal data

• Train employees in the CRM system

We are looking for someone who

• Has experience with CRM systems, data analysis, or similar

• Has a technical interest and understanding of systems and flows

• Is analytical, structured, and solution-oriented

• Thrives in a role with many points of contact

• Has good communication skills and teamwork abilities

• Speaks fluent Swedish and has a good understanding of Norwegian

About Consort

Consort currently consists of approximately 220 engaged employees with offices in Trondheim, Oslo, and Gothenburg. We primarily operate within the banking and insurance market and continuously collaborate with 40–60 clients who use our services.

Our main areas of work include outbound sales, customer center, insurance brokerage, appointment booking, and consulting assignments in banking and finance.

We exclusively work with fixed salaries for all employees and have built a strong culture characterized by performance, transparency, and knowledge sharing. In addition to being named a Gazelle company for five consecutive years, we have also received nine Great Place to Work certifications – a testament to our high employee satisfaction and strong work environment.

Consort has ambitious growth goals and is currently a sought-after partner in our business areas.