Vacant job

Etraveli Group is a leading global provider of flight technology, specializing in flight sales as well as the delivery of flight content and fintech products. We are here to solve complexity by connecting millions of flights and travelers around the world – from search and selection to the journey itself and beyond.

We collaborate with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, offering seamless flight booking and related services. Our B2B portfolio includes a separate fintech operation (Precision), Sweden's leading flight comparison site Flygresor.se, Tripstack (our provider of B2B flight services and world leader in virtual interlining), and Wenrix, an integrated AI platform for flights. We also operate our own online travel agencies, including brands such as Gotogate, Mytrip, and Flightnetwork.

Of our 3200 employees, about 40 work in our customer service centrally located in Uppsala. We sit in modern, bright premises with a fantastic rooftop terrace, just a five-minute walk from the central station. With us, you will be part of a young and dynamic team that values community, where we often organize activities and afterworks together.

About the role

As a Customer Service Representative (Travel Agent), you act as the vital link between us and our customers. The work is varied and focuses on problem-solving in a technical environment. You will work in several parallel systems to assist our customers via phone.

Your main responsibilities:

• Handle incoming calls regarding, for example, rebookings, canceled flights, baggage issues, and name changes.

• Navigate complex booking systems and ensure that the customer's journey is handled correctly.

• Deliver high-quality service and handle customer inquiries professionally.

• Report technical issues and customer feedback further within the organization.

Paid training and working hours: To ensure you feel secure in the role, your employment begins with a paid training period of eight weeks. Here you will learn our systems and working methods from the ground up with an engaged trainer. No prior experience is required, but it is essential that you can be present on-site during the entire training period.

We work office hours, 08:00–17:00 on weekdays. You are always off on weekends and public holidays.

Who are we looking for?

We place great importance on your personal qualities. To thrive with us, you should be self-assured, flexible, and enjoy a role that requires both social and technical skills. Since we work towards clear goals, you are motivated by tracking your own performance and development.

We are looking for someone who:

• Has excellent knowledge of Swedish and English, both spoken and written.

• Has good computer skills and easily adapts to new systems.

• Has a positive attitude and a strong sense of service.

It is an advantage if you have:

• Previous experience in customer service, preferably via phone.

• Knowledge of booking systems such as Sabre or Amadeus.

• Relevant education in travel/tourism.

• Knowledge of Finnish, Danish, or Norwegian.

We offer Working with us means being part of a large, international company with the ambition to continue growing. We offer a workplace with several development opportunities and colleagues who support each other.

Your benefits include:

• Hybrid work - Opportunity to work from home up to 2 days a week (after the probationary period)

• Opportunity for monthly and quarterly bonuses, in addition to a fixed monthly salary

• High wellness allowance

• Occupational pension with personal advice and good insurance.

• Breakfast buffet every morning at the office.

Practical information Start date: May 11 Location: Uppsala (Central) Scope: Full-time

Welcome with your application!

As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form.

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensuring equality and promoting diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.