Vacant job

About the position

This is a full-time summer job lasting until August 31. You will be employed by Bravura and work as a consultant at Telia.

This is a summer job, which means limited opportunity for time off.

🚀 About the company

Telia Company is a communications company in IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society.

Digitalization has connected people and allows us to talk, listen, watch, read, and express opinions, almost anywhere in the world. Nations, companies, and individuals meet across borders and continents, around the clock and year-round. Telia Company provides the foundations of the digital society that are crucial for creating a better future.

Welcome to Telia, better networks, better experiences!

💼 Responsibilities

In the role of customer support at Öppen Fiber, you will work closely with the company's residential and business customers and be responsible for ensuring high customer satisfaction. You will handle cases of varying scope and complexity related to fiber installations, order placements, operator changes, billing inquiries, and complaints. Your primary tools are phone and email, and your focus is always on providing quick, clear, and professional service.

The tasks are varied, and you will have many points of contact both internally and externally. Within Second Line Support, you will work with more complex cases, challenge existing routines, and contribute to developing processes that increase both solution rates and customer satisfaction.

Öppen Fiber manages the entire chain of Telia's fiber business and continuously works to simplify and improve the customer journey – from installation to completed service – to make it easy, clear, and secure for customers.

🔍 Education, experience, and personal qualities

• Completed high school education

• Previous work experience, preferably in customer service/support

• You speak and write fluently in Swedish and have good knowledge of English

• Technical interest is an advantage

You are good at communicating, challenging, and creating results. You are curious, creative, have a strong interest in working with and for people, and support your colleagues in constantly developing and improving. You find it easy to collaborate and build good relationships. As a person, you are responsible, engaged, and positive towards change. You see opportunities where others see obstacles. The customer is central to Telia's work, and we see that your natural improvement mindset always starts from the customer and the business.

Additional information

Start: May 18 until August 31 Location: Sundsvall Salary: According to agreement

In this recruitment process, we will conduct background checks.

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will remove the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions, please feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application promptly as we are conducting ongoing selection.

Welcome with your application!

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