Junior Support Technician at Akkodis in Gothenburg

Akkodis Sweden AB

Västra Götalands län, Göteborg

Previous experience is desired

30 days left
to apply for the job

Junior Support Technician at Akkodis in Gothenburg

Are you at the beginning of your IT career or do you have a couple of years of experience and are curious about a role where you get a chance to develop and grow? Do you want to work with the latest technology in a team of engaged colleagues who support each other in learning and challenging themselves?

Akkodis Gothenburg is looking for a junior support technician for an assignment with one of our largest clients in their technical customer support, starting as agreed.

About the assignment:

As a support technician, you will be a key person for the service our client delivers to their end customers. Here, you will be part of ensuring that end customers receive the service and support they need to perform their work without technical obstacles. The role involves a lot of contact with users where your pedagogical skills and ability to communicate clearly and kindly will come into play. The focus here is fully on problem-solving and providing a good customer experience!

The tasks are varied as well as the workload. You will receive incoming cases from internal employees via phone, email, and chat, who call in with IT-related issues. These can range from user and password management, Microsoft Office questions, Windows, to VPN problems, and similar issues. To ensure a positive customer experience, we place great emphasis on both service and problem-solving ability.

The role is primarily located on-site in Torslanda, Gothenburg, where you will sit in an open office landscape together with the team.

To thrive and develop in the role, we believe that you:

  • Have a strong interest in IT, problem-solving, and helping others.
  • Want to work in an environment where collaboration and knowledge sharing are prioritized.
  • Communicate clearly and fluently in Swedish.
  • Value relationships – building trust is important to you.
  • Enjoy finding solutions and have the ability to remain calm even during more stressful periods.

It is advantageous if you have education in IT (high school or KY/YH), experience with ServiceNow and Active Directory, or have worked in similar roles or in service professions where customer interaction has been a focus.

This is a great opportunity for you who have a burning interest in IT to gain solid experience and knowledge in the industry and start your IT career.

About Akkodis

At Akkodis, we believe that one must go beyond the possible to achieve the incredible. When it comes to a career at Akkodis, you are in the driver's seat. We take pride in a culture of trust where you have the authority to make your own decisions and receive the support you need to reach your ambitions. As a consultant, you are our top priority, and when you need us, we are there for you.

Your experience bank will grow, as will your social and professional network. As a consultant, you are covered by collective agreements, insurance, occupational health care, wellness grants, and discounts on gym memberships. To learn from each other, we regularly organize social activities.

Akkodis delivers a broad base of services and competencies in IT, Engineering, and Life Science. Our services are characterized by speed, simplicity, and quality. We are a versatile team of 50,000 engineers and digital experts, operating in 30 countries, and look forward to welcoming you to our ranks.

Does this sound interesting? Then apply to us at Akkodis as soon as possible!

We handle applications on an ongoing basis and may fill the position before the application deadline.

If you have any further questions regarding the position, please do not hesitate to contact the responsible consultant manager Klas at [email protected].

Welcome!

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