Do you want to excel in customer service?

Create fantastic customer experiences, work with the latest AI technology, and have the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

• In the role of Customer Service Representative, you will represent Releasy and our Clients to the customers.
• You will be the primary point of contact for customers via calls and emails. Other communication channels such as chat and social media may occur depending on the assignment.
• Your main tasks include handling customer inquiries and resolving any issues with a focus on meeting the customer's needs.
• Your primary goal is to actively work to ensure high customer satisfaction and create memorable experiences for our customers.
• In certain assignments, upselling that adds value for the customer is included.

To give you a good introduction to the job, the employment starts with training combined with practical work. It is a constantly learning and developing environment where you will learn new things and grow over time.

The position is a permanent employment that begins with a 6-month probation period. There are varying working hours scheduled within the different opening hours of the assignments. Training starts in April 2026.

Qualifications and skills

• High school diploma.
• Fluent Swedish in speech and writing.
• Good knowledge of English both orally and in writing.
• Good computer and system skills.
• Strong communication skills.
• Previous experience in customer service or sales is an advantage.

We are looking for someone who is self-driven and has a strong passion for delivering first-class customer service. You are motivated by working towards goals and strive to achieve excellent results. You have a natural ability to foresee problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Ready to take the next step?

Submit your application today – we process applications continuously and the position may be filled before the application deadline.

We use a structured recruitment process to ensure fairness and quality. The process begins with selection questions to check the basic requirements. This is followed by a background check that you will be part of before you decide whether to share it with us. Automated systems may be involved, but all decisions are made by people. Background checks are conducted to create a safe working environment for both customers and employees.

If you proceed in the process, you will be invited to an interview, complemented by tests and digital reference checks to get a comprehensive picture of your competence.

If you have questions about the position, please contact the responsible recruiter at: [email protected] (mailto:[email protected])

We handle our recruitment internally and kindly ask recruitment firms not to contact us.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecommunications, media, e-commerce, travel, and public services. Releasy manages its clients' customer service and sales across all channels, such as social media, chat, email, and phone. Releasy operates in Sweden, Norway, and Finland with approximately 1800 employees.