Vacant job

Do you want to work in a socially important organization where your technical skills make a real difference every day? We are now looking for a service-oriented and solution-focused Helpdesk Technician for a government agency with national responsibility for community development.

About the position

In the role of Helpdesk Technician, you will staff the client's Service Desk as a central part of IT support. You will handle cases from first contact to resolution, escalate complex problems, and contribute to a smooth IT environment. The role requires close customer contact and the ability to guide users pedagogically.

You will be offered

• Our client offers a stimulating role with good development opportunities in a support function that is crucial for the organization's success. You will be part of an engaged team where your service mindset and technical skills are valued.
• Consulting assignment with the possibility of extension

Job responsibilities

You will be the first point of contact for users with IT-related questions and problems. The role includes technical troubleshooting, user support, and administration of IT environments, ensuring an efficient IT everyday life for our client.

• Provide support and guidance regarding problems, error reports, handling questions, and orders.
• Ensure that IT equipment is functioning.
• Register and manage support cases in a case management system.
• Inform users and the organization about disruptions in IT systems.
• Administer IT environments such as user accounts, email accounts, and permissions.
• Create and update user support and instructions on the intranet.
• Refer more complex problems to second line support.

We are looking for someone who

• Has a high school diploma or equivalent education.
• Good communication skills in Swedish, both spoken and written.
• Experience in customer service and working towards service goals.
• Service-oriented, pedagogical, and good social skills.
• Ability to handle multiple tasks while maintaining accuracy and structure.
• Experience working with IT.
• Basic knowledge of MS Office or equivalent.
• Knowledge of case management systems (e.g., Nilex).
• Experience with Windows Server and networks.

It is a merit if you have

• Experience with Active Directory and Exchange.
• Experience with Windows, Office, and Teams.

To succeed in this role, you have the following personal qualities:

• Helpful
• Social
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. We do not use a cover letter as a selection method, so it does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

Please note that a background check may be conducted before employment.