Vacant job

In Trelleborg, we work together for a growing successful community where it is good to live. Our 61 villages and 21 districts are creative meeting places that bubble with life. Here we want things, tell about them, and come just as we are. This makes us welcome others in the same generous and curious way.

Welcome to take your place on the journey!

The Municipal Management Administration leads, develops, and supports the municipality's total organization and operations based on applicable legislation and guidelines. Within our departments, we work with finance, HR, communication, citizen services, as well as planning and growth. We have a strong focus on sustainable development, communication, and innovation to meet the municipality's future needs and challenges.

Since everything Trelleborg Municipality does is based on our values of openness, respect, and responsibility, it is important and crucial that these values feel as self-evident to you as they are for us in our work.

The Workplace

The Contact Center is the gateway to the municipality, and we work to coordinate and streamline customer reception in the organization.

We are 11 municipal guides divided into two response groups with broad knowledge of the municipality's various operations. Daily, we provide residents with information and guidance on simpler municipal matters. A Contact Center with a high degree of processing and direct responses. The principle is based on a clear path into the municipality, which should contribute to increased service and higher accessibility.

We are now looking for someone who can and wants to contribute to the Contact Center's mission for the Technical Services Administration and the Community Building Administration.

Job Responsibilities

As a municipal guide at the Contact Center, you will answer questions and guide citizens and others in all of the municipality's areas of operation via phone, email, e-services, social media, and personal visits. The Contact Center is divided into two response groups, but you should be able to answer simpler questions regardless of which area the case concerns. To be considered for the position, there will be requirements for flexibility and a willingness to help develop the operation and improve the level of service.

The Contact Center answers questions for all municipal operations, which can involve everything from building permits, parking issues, environmental matters, community planning, receiving error reports and feedback, processing within all areas of the social administration, financial support, questions concerning schools and education, as well as culture and leisure. The vacant position is primarily directed towards the Technical Services Administration and the Community Building Administration.

The phone is the most important contact route, but you will also meet and assist visitors in our reception as well as via email, citizen forums, and social media. To find information about the municipality's operations and to register cases, you will use various case management systems. To succeed in the job, you need to have a certain aptitude for quickly orienting yourself in different systems to find the requested information.

The job tasks are very varied and include guidance and advice on matters that fall within the municipality's various areas of responsibility. The municipal guides contribute expertise from a particular area of operation, but over time, a very broad administrative competence is built up among all municipal guides, a specialist who works as a generalist.

Qualifications

You who are applying should have a university degree or other education that the employer assesses as relevant, such as urban planning / community building - understanding of building permits, detailed plans, environmental and planning processes - or technical services / property / operations & maintenance - basic knowledge of water and sewage, streets, parks, properties, and infrastructure.

For the position, it is advantageous to have a few years of experience in service work; from the Contact Center, citizen services, or other similar work. You have professional experience and a good ability to handle work tools like phone, email, and social media. The position requires good knowledge of Swedish and English, both spoken and written.

The mission of the Contact Center is constantly evolving, and we are looking for someone who not only enjoys change work but can also actively contribute to it.

We place great emphasis on your personal qualities, where we see that you are a service-oriented and solution-focused team player who helps colleagues and provides residents with a good reception and service. You thrive in an organization whose everyday life can change quickly, and you want to contribute to development from a holistic perspective. You are open and straightforward in your communication and take your own initiative in daily work. You have an aptitude for orienting yourself in various systems to find the requested information. You work in a systematic, methodical, and reliable manner. You easily focus on the customer's needs and achieve good customer satisfaction. You are stable, resilient, and stress-resistant in handling meetings with upset citizens or people in vulnerable situations. You are also thorough and can and enjoy following routines. You have a positive attitude, focus on solving problems, and easily create good relationships.

We strive for a balanced gender distribution and see diversity as a strength, therefore we welcome applicants from different backgrounds.

Other

Union contacts: http://www.trelleborg.se/facket (http://www.trelleborg.se/facket)

Please note that we have removed the personal letter from the application process and replaced it with qualification and selection questions. This is for a more inclusive recruitment process and an efficient candidate experience for you applying for a job with us. Your responses will be an important part of our selection work.

In preparation for the recruitment work, Trelleborg Municipality has carefully considered recruitment channels and marketing. We therefore firmly request not to be contacted by media sellers, recruitment sites, and similar.