Summer Temp Positions Available at Mälardalstrafik Customer Service

We are looking for summer temp workers for the period from April 21 to September 30 at Mälardalstrafik Customer Service!

About Us

Region Sörmland has been tasked by Mälardalstrafik to operate and staff Mälardalstrafik Customer Service since December 2021. Mälardalstrafik is jointly owned by the regions of Stockholm, Sörmland, Uppsala, Västmanland, Örebro, and Östergötland and aims to improve commuting and other travel opportunities in Mälardalen, primarily by train.

Mälardalstrafik Customer Service is a crucial part of creating a strong brand and an attractive offering for Mälartåg. Customers should have a positive experience when contacting customer service, be satisfied, receive accurate and quick answers, and ideally have their issues resolved on the first contact. One of the most important prerequisites for the operation is that employees are responsive to customer feedback and actively work to perform the task well. The shared customer promises, our values, and the established service policy should permeate every customer contact.

As a summer temp with us, you will become an important part of our operation. The employment begins with a three-week training program, where we go through the assignment, working methods, and tasks. The training takes place during the day, Monday to Friday, and covers 100%.

After completing the introductory training, you will cover for regular employees during their vacations. Your shifts may be scheduled on any day of the week, Monday to Sunday, and include both day and evening shifts. Working hours vary, with day shifts starting as early as 6:00 AM and evening shifts ending no later than 10:00 PM. Night work may also occur if necessary.

Your Tasks

• Be available and answer incoming phone calls.
• Respond to chats.
• Process and decide on compensation for delays.
• Register and handle incoming customer feedback.
• Manage questions and comments on social media.
• Handle requests for assistance.
• Report issues during larger disruptions or outages in the absence of the team leader.
• Continuous knowledge acquisition/professional development.
• Act as support to the transport operator's onboard staff via phone.

The tasks may change as the operation develops.

Your Qualifications

We are looking for someone who has completed high school education and has at least one year of work experience, preferably in customer service or a similar field. Previous experience in customer contact is an advantage.

You are service-oriented and professional, with a natural focus on the customer's needs. You are meticulous, responsible, and confident in making quick decisions. Solution orientation is one of your strengths, and you thrive in pressured situations where your flexibility and ability to handle multiple tasks simultaneously come into play.

To succeed in this role, very good knowledge of Swedish and good knowledge of English, both spoken and written, is required.

As a customer service representative, you will provide support and assistance to travelers via phone, chat, and email. With a computer and phone as your primary tools, you handle cases quickly and efficiently while working in an open office environment alongside your colleagues. In your work, you communicate with travelers while working on two computer screens, closely collaborating with both colleagues and the transport operator, and contributing to achieving common and individual goals.

Therefore, it is important that you have good system skills, are attentive, and can easily collaborate. We offer a dynamic work environment where no day is the same and where your work makes a difference for our travelers. We place great importance on your personal qualities and look forward to welcoming you to our team!

Employment Type

Temporary employment with start date as agreed. Fixed-term temporary employment from April 21 to September 30 with a full-time workload of 100%.

Information about the Position

For more information about the position, please contact:
Assistant Unit Manager, Caroline Johansen, [email protected] (mailto:[email protected])
Union representatives can be reached via the contact center at 0155-24 50 00.

Come and work with us at Mälardalstrafik Customer Service!

Welcome with your application, including CV, no later than March 8, 2026. Interviews may be conducted on an ongoing basis.

The position will be filled on the condition that it is not needed by already employed staff or that the conditions for recruitment change.

See our benefits (http://regionsormland.se/jobb-och-utbildning/vara-formaner/ (http://regionsormland.se/jobb-och-utbildning/vara-formaner/))

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In some cases, we have an obligation to check if a person appears in suspicion or criminal records. This can happen in two ways: either the region requests the information itself or you are asked to request an extract to present before employment. In exceptional cases, we may ask you to show a record extract even when filling other positions than those mentioned above. If you are a candidate for employment, you will be informed about what applies to the position you have applied for.

If you have protected personal information, you should be cautious about what information you share in your application. Please contact the contact person specified in the advertisement before submitting your application.

We make active choices regarding exposure and recruitment support and therefore decline direct contact from staffing and recruitment companies.