Vacant job

Are you a communicative person who enjoys working in a fast-paced environment where no day is the same? Then take the opportunity to apply for the position of customer service representative at DHL Freight. Here you will have the chance to develop in a dynamic environment alongside wonderful colleagues!

About the position

This is a consulting assignment for 9 months with good opportunities for extension and permanent employment in the long term. In this role, you will initially be employed by Bravura, and it is stated that DHL Freight intends to offer you a position with them in the long run. This provides both you and DHL Freight a great opportunity to get to know each other and evaluate how you enjoy your collaboration.

🚀 About the company

DHL is a market leader in the logistics industry and is “the logistics company for the whole world.” DHL offers expertise in international express, air and sea freight, road and rail transport, contract logistics, and international mail services. With a global network consisting of more than 220 countries and territories and with 520,000 employees worldwide, customers are offered the highest quality combined with good local knowledge.

DHL in Sweden has about 4,000 employees and 65 offices, terminals, and stations across Sweden. The customer service unit for DHL Freight in Jönköping is responsible for all handling of customer inquiries related to international transports. The team consists of around 50 employees who work together to provide customers with the best possible service.

For DHL Freight, accessibility and customer interaction are important to deliver a positive customer experience. Therefore, customer focus and your engagement as an employee are extremely important in this role!

💼 Responsibilities

In the role of customer service representative, you will be responsible for receiving, managing, and administering incoming inquiries via phone, email, and chat. The inquiries relate to questions both before, during, and after transport from customers located throughout Europe. You will have contact with both corporate clients and private individuals where the key will be to find the right solution and provide good service. Furthermore, you will work closely with other functions within customer service and DHL Freight. This is to strengthen the bonds and collaboration within DHL Freight in order to work on continuous improvements.

In this role, you will initially be offered an introduction to create an understanding of the company's working methods and systems. Here you will have the opportunity to develop together with your department and the entire customer service team. DHL Freight has divided customer inquiries into different areas of expertise, which means that you will start by learning one area of expertise and then build on with more. Together with your colleagues, you will help and support each other.

🔍 Education, experience, and personal qualities

• Completed upper secondary education or equivalent

• Experience in service and/or administration

• Good computer and system skills

• You speak and write fluently in both Swedish and English

• Experience in customer service is an advantage

We are looking for someone with good communication skills who thrives best when collaborating with others. Since accessibility and customer interaction are important for delivering a positive customer experience, we see that you are motivated to provide good service and are attentive. As the work requires high structure and order, you are also meticulous as a person, accustomed to working in data and system environments, and have the ability to prioritize your work and be solution-focused. It is also important that you can handle a varied pace of work and are flexible as the workload can vary.

Other information

Start: April or early May Location: Jönköping Salary: By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we will remove the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have any questions, please feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

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