Customer Service Advisor at Länsförsäkringar Uppsala

Do you have a good understanding of personal finance and enjoy meeting and guiding people in a knowledge-intensive environment? Do you find it natural to sell products and services based on customer needs, thereby contributing to providing our customers with the best solutions and service for their finances? Then you might be the one we are looking for to join our customer service team at the bank!

Your Future Responsibilities

As a customer service advisor at Länsförsäkringar Uppsala, you will be the first point of contact for customers – either when they come into the office or when they reach out in other ways. You will assist them with personal finance questions and sell products related to savings, loans, and payments. We offer an outgoing, developing, fun, and varied job in a tight-knit team that helps each other improve.

More About the Job

The position is a permanent employment that starts with a probationary period. You will work in our beautiful office located centrally in Uppsala at Muningatan 1.

In this role, you will be part of a values-driven and customer-owned company that works long-term with a focus on our customers – our owners. LF Uppsala offers a wide range of security for our customers. In your job, you will have close access to other colleagues in banking, insurance, and real estate to provide our customers with the best possible service. We collaborate a lot, have fun together, and make many joint deals.

There is a lot happening in our operations, and we constantly need to adapt our working methods and processes based on customer needs as well as regulations and legal requirements. With us, you will have the opportunity to influence, and your contribution will be important for us to continue being the customers' choice in the future.

If you invest in us, we will invest in you. We know that employees who are allowed to develop and grow feel good, and therefore we have an active dialogue about your continued development in the short and long term. We also know that health is a prerequisite for good performance and sustainability over time. You will notice this as an employee with us.

Who Are You?

We are looking for someone who is driven, flexible, and has an easy time building trust and good relationships. You are energetic, take initiative, and enjoy solving challenges – both simple and more complex. You may have experience in sales and customer service and are curious about the banking industry, or you may already have banking experience and a Swedsec license and want to further develop in advisory and savings.

You are social, solution-focused, results-driven, and enjoy working towards both individual and collective goals. You thrive on many customer contacts and a fast pace, while being meticulous and structured in administration and documentation. You can explain complex matters in a simple way in both speech and writing and have an eye for detail even when there is a lot to do.

As a locally customer-owned company, we want to meet our customers in the best way possible. We need more people who can speak languages other than Swedish, and we would like you to be one of them. We value the qualities that a diversity of people brings to our operations. To be as unbiased as possible in our recruitment, we use tests in conjunction with applications.

In the recruitment process, we always conduct background checks to assess the suitability of the final candidate for the position applied for. Drug and alcohol tests may also be conducted.

Want to Know More?

If you want to know more about the role and LF Uppsala, please contact group manager Pauline Lag at 018-68 56 59. The union contact person for Forena is Gunnar Rydvall, 018-68 55 58.

Welcome with your application by Sunday, March 1.

Working in a company with more than 154,000 owners is different. It affects almost everything we do. For example, we must be especially good at understanding the real needs of people and businesses that live and operate here.

But we can also think more long-term to contribute to sustainability in our region, for real. Therefore, we reinvest in initiatives and projects that contribute to increased security and well-being. We also invest in local, sustainable startups that help the local economy thrive. In this way, we create more meaningful contexts and more community for all those who live and work here.

When you work with us, you contribute to all of this. Together we create security and realize dreams!

At LF Uppsala, there is room for courage and opportunities. When you work with us, you not only contribute to offering our services to customers but also have the opportunity to develop yourself and actually the whole company.

We are also businesslike, action-oriented, and engaged. Our values characterize us when we meet customers, colleagues, and partners. They shape us, our approach, and our way of doing business. Our value words highlight the strength of the culture we have within LF Uppsala today.

And above all – we think it is important to enjoy and have fun at work!