Vacant job

Roland Tyson started making outdoor gear on an old industrial sewing machine in his childhood bedroom in 1983, at the age of 17. As a young outdoor enthusiast, Roland realized that he had a passion and a talent for creating cutting-edge outdoor equipment. Soon he was designing and manufacturing equipment for other Australian adventurers. By 1991, after outfitting an unusual first ascent of Mt. Everest (a 1126+ kilometer, 8848 meters in elevation trek from sea level to a solo summit), Sea to Summit was born. Today, Sea to Summit is a successful global brand still pulling inspiration from Roland's love of travel adventure and design, with innovation always at the forefront. Visit www.seatosummit.com (http://www.seatosummit.com) for further information.

Sea To Summit is an international premium brand in outdoor equipment, known for innovation, functionality, and high quality. Our products are used by everyone from enthusiasts to professional adventurers around the world. We are now looking for a Nordic Service Support Representative who wants to be a key person in the interaction between our products, our retailers, and our end customers.

About the Role

As a Customer Support Representative, you are an important part of our support and service team. You are responsible for ensuring effective and professional support to our customers and business partners in the Nordic market. You serve as a central contact point for service and support-related inquiries and work closely with internal functions such as sales, logistics, and international teams. The role is varied and combines customer service, logistics, problem-solving, and other administrative tasks – always with a focus on quality and relationships. The position is based in our office in Mölndal and you report to the Sales Director Nordic.

Responsibilities include:

• Handling incoming inquiries via email and phone
• Customer and retailer support regarding products, orders, and deliveries
• Providing product and user support regarding Sea To Summit's range
• Order administration as well as handling complaints and returns
• Documentation and follow-up in business and case management systems
• Collaboration with sales teams, warehouse, and international colleagues
• Contributing to the continuous improvement of service processes and routines

Qualifications

We are looking for someone who has:

• Experience in customer service, support, or administrative work
• Good administrative skills and a structured approach
• Ability to handle multiple cases simultaneously with high quality
• Excellent communication skills in Swedish and English, both spoken and written
• Good system proficiency; experience with ERP or CRM systems is a plus
• Service-oriented and professional in your approach
• Solution-focused and responsible
• Detail-oriented, reliable, and collaborative

We would like you to share our passion for an active lifestyle with an interest in outdoor and nature, which contributes to a good understanding of our range and offerings.

We Offer

• A role in a well-established and international company in the outdoor segment
• A professional work environment with engaged and competent colleagues
• Opportunity to work with a strong premium brand
• Good opportunities for personal and professional development

Other

The position is initially a project employment for about 10 months starting in February, but there are good opportunities for extension. The position is based in our office in Mölndal and you report to the Nordic Sales Director.

Application

We are collaborating with the recruitment company Your Talent for this recruitment, apply at www.yourtalent.se (http://www.yourtalent.se). For further information, please contact recruitment consultant Johan Sjöberg at 0761-709851 or via email at [email protected].