IT Support Staff for Service Desk in Örebro

Do you have an interest in IT and want to combine it with customer service? Then we might have the role for you! We are currently looking for more staff for our client's service desk in central Örebro. In this role, you will solve customers' IT-related problems daily over the phone and email. We welcome your application today, as we are working with continuous selection.

ABOUT THE POSITION

Our client is a tech company that offers various IT-related services to customers across the Nordics. The unit you will belong to, the service desk, provides outsourced IT support to clients in the private sector, public authorities, municipalities, and county councils. In your role, you will provide support to customers related to the hardware used in combination with the customer's specific system solution.

You will belong to a specific customer team that works with one or more dedicated customers, which means you will become an expert on the customers your team supports. You can expect a work culture characterized by good collaboration and open communication, which our client considers a cornerstone for effectively delivering good service to the end customer.

RESPONSIBILITIES

Job Duties

• Receive and manage support requests that come in via phone or email, and prioritize them based on need and time.
• Resolve technical issues ranging from account administration and password resets to more complex IT-related matters.
• Ensure a professional and service-oriented approach in every contact and refer more advanced cases as needed.

WE ARE LOOKING FOR YOU WHO

• Has an interest in IT and problem-solving, which you may have gained through hobbies, education, or work experience.
• Has experience in customer contact, either from service in retail or from a role where you handled customer inquiries over the phone.
• Has good knowledge of Swedish and English as customer contact occurs in both languages, spoken and written.

It is a merit if you have:

• Experience working in a service desk before, either 1st line or 2nd line support.
• Familiarity with Active Directory, Citrix, or Exchange.

Who are you as a person?

To succeed, and especially to thrive in this role, we believe you are someone motivated by solving problems while having good communication skills, as you will be in direct contact with the end customer daily. Furthermore, we believe you enjoy working towards set goals and routines.

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. A CV is requested upon application. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.