Team Leader at the Telephone Bank

We are now looking for you who want to take the next step in your career and become a Team Leader at the Telephone Bank! Here you will have the opportunity to combine operational work with leadership in an environment where the pace is high, the community is strong, and development is ongoing. Welcome to a company where you can grow – both as a leader and as a person.

About the job

As a Team Leader at the Telephone Bank, you will have a central and active role where you combine operational work with leadership. You will work according to a rotating schedule with working hours scheduled between 07:30 and 19:00 on weekdays, which means that your workweeks may vary. With a present and engaged leadership, you will coach customer service representatives both individually and in groups. You will also work operationally in customer calls, especially during peak times, to support the team and contribute to a really good customer experience. By being involved in the daily work, you gain insight into the team's challenges and can provide even better support and coaching.

You are the captain of your team and contribute to the success of the entire Telephone Bank by driving business development, strategic projects, and ensuring that the team meets set goals. You have extra responsibility for the work environment and culture – and for creating an environment where responsibility, development, and collaboration are at the center.

You have full personnel responsibility and lead, coach, and develop a team of about 15 people to achieve set goals. You are responsible for distributing work, following up on performance, and ensuring high quality in customer interactions. You actively work with workplace issues, recruitment, and salary discussions, and contribute to the development of the business by participating in projects and being an operations manager to ensure good and consistent delivery.

We are looking for someone who is

• driven, solution-oriented, and action-oriented – you make things happen, take your own initiatives, and have the courage to challenge both yourself and the team to constantly improve the business.
• a role model and create engagement through your presence, clarity, and energy.
• confident and inspiring as a leader, have strong communication skills and high customer focus – and you live our values and our leadership commitment by being unpretentious, responsible, and seeing feedback as a natural part of development, both for yourself and others.

Competence and experience

• At least a high school diploma, preferably a bachelor's degree in a relevant field.
• Previous leadership experience, preferably in banking, customer service, or similar, is an advantage but not a requirement.
• You enjoy coaching and developing others.
• You have a strong drive to contribute to the team's and business's development and are used to working towards clear goals.
• You are meticulous, problem-solving oriented, and have the desire to learn new things.
• We offer a comprehensive onboarding and training program so that you have the right conditions to succeed as a Team Leader with us.

Other information

Contact information:
Recruiting manager: [email protected] (mailto:[email protected])
Union representative Forena: [email protected] (mailto:[email protected])
Union representative Akademikerföreningen: [email protected] (mailto:[email protected])

Does this sound exciting? Then we want to know more about you! Welcome with your application today. We are continuously working on this recruitment and may fill the position before the application deadline.

The Telephone Bank in Borlänge consists of about 140 employees, distributed across several workgroups that are available to our customers every day of the week between 07:30 and 22:15. We offer a workplace with a fast pace, strong community, and constant development. Here you get the chance to grow and make a difference – both for customers and colleagues.

With us, collaboration, openness, and diversity are valued, and we believe that different perspectives are the key to learning and innovation. We give you the security to be brave, contribute new ideas, and influence both your own and the company's development.