Beroendecentrum Stockholm is looking for advisors for the Help Line

Beroendecentrum Stockholm is Sweden's largest addiction clinic. We offer support and assistance to individuals with problems related to alcohol, drugs, medications, or gambling. Our services include emergency and inpatient care, local outpatient care, and highly specialized treatment. We also conduct university hospital care as well as research and education.

eSupport is part of Beroendecentrum Stockholm, where we work with support and treatment via the internet and phone.

Our overarching mission is to provide easily accessible support and treatment interventions for individuals seeking help for alcohol, other drugs, and gambling. The unit offers a range of interventions, including support through Alcohol Help and Drug Help, as well as several psychological treatment programs online. Research is well integrated into the clinical operations with researchers on-site. We are a friendly and competent team actively working to maintain a good work environment.

For just over a year, we have also been tasked with running a support line for mental health and suicide prevention called the Help Line. The Help Line is aimed at individuals seeking support in a crisis or for their own well-being, as well as relatives of individuals with mental health issues.

The Work

We are now looking for advisors for the Help Line who want to work nights. The work is scheduled during nights and sometimes late evenings, both on weekdays and weekends.

The target group has varying needs for support. The work as an advisor involves providing individual support to anonymous individuals via phone and the internet.

Qualifications

We are looking for someone who is:

• A nurse, psychologist, psychotherapist, social worker, or equivalent.
• You should have experience and/or interest in working via phone and the internet (e.g., with social media, in a chat, or as a moderator in a forum) and experience in psychiatry or other types of work with mental health issues.
• It is important that you have good skills in a patient-centered conversation method such as Motivational Interviewing.

Previous experience with night work or support line operations is an advantage.

Personal Qualities

You need to have a genuine interest in providing support for varying degrees of problems. You are a trustworthy person. You can create relationships and meet the person you are talking to at an appropriate level. You have a good ability to express yourself verbally and are used to talking with people in crisis.

As parts of our mission are still new, the content of the counseling will be adapted according to inflow and target group, which means that a flexible approach to the work content is necessary, but there are good opportunities to contribute to the development and improvement of our services. The work takes place on-site in our premises where you have access to colleagues, but you also need to be able to work independently in phone counseling since most calls are conducted individually. Additionally, curiosity and the ability to collaborate are important qualities. An interest in learning and understanding technical systems is desirable. Personal qualities are highly valued.

We Offer

Our organizational culture is rooted in seeing the whole person, both patients and employees. With us, you will receive supervision and internal training/continuing education. You will be offered a good introduction to the work. We are a workplace that is constantly evolving, which means opportunities for participation in influencing the operations and working together with your colleagues. Feel free to read more at Beroendecentrum Stockholm.

We also offer many benefits, including wellness hours, 5000 SEK in wellness grants, and free outpatient healthcare. You can read more about our benefits at: Benefits at Stockholm County's Healthcare Region (beroendecentrum.se).

Employment Conditions

Temporary employment with the possibility of permanent employment. Full-time or part-time according to agreement.

Selection and interviews are conducted continuously, and we will use work samples in the selection process. Start date according to agreement.

Beroendecentrum Stockholm applies alcohol and drug testing as well as background checks upon hiring.

Welcome with your application! The position will be filled provided that it is not needed for internal relocation, according to applicable regulations.

For patient-related work within Stockholm County's Healthcare Region:

• background checks are applied before hiring decisions according to SLSO's overarching guidelines for background checks during employment.
• employees who will have patient contact must undergo a pre-employment medical examination, according to applicable directives, which is done through occupational health services before employment.
• in addition to Swedish professional certification, good knowledge of the Swedish language at level C1 according to the Common European Framework of Reference (CEFR) is required. The same requirements apply to non-licensed personnel with patient contact.

Stockholm County's Healthcare Region (SLSO) is one of Sweden's largest healthcare providers with 11,600 employees. We offer healthcare in the Stockholm Region within psychiatry, primary care, geriatrics, ASIH, urgent care, somatic specialist care, rehabilitation, and health as well as assistive devices. In collaboration with Karolinska Institute, we conduct research, education, and development. https://www.slso.regionstockholm.se/ (https://www.slso.regionstockholm.se/)

Applying for a job in Region Stockholm

We strive for gender equality and equity in our workplace and welcome applicants with diverse backgrounds and circumstances.

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