IT Support Staff at the Swedish Prison and Probation Service

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our primary goal is to reduce recidivism – to break the vicious cycle. If we succeed, society becomes safer and more secure for everyone. We are the authority responsible for prisons, probation, remand facilities, and client transport.

Do you want to help contribute to a safer society? Our IT department is undertaking a major initiative focusing on a digital correctional service. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. With us, you will have good opportunities to grow and develop your skills according to your circumstances and areas of interest. We are looking for someone with a strong interest in IT, knowledge that can enrich our digitalization journey, and who wants to make a difference in society within your profession.

RESPONSIBILITIES

We are looking for someone who wants to contribute to increasing the IT department's local support in core operations and who is passionate about helping and educating others with digital tools. You have a strong interest in understanding the needs and requirements of employees.

Your service role will be an important interface between the IT department and core operations. You will be part of a unique initiative for the Swedish Prison and Probation Service, which involves shaping a new type of local IT support for core operations.

You will be placed in the IT department under the IT Service Center Unit and spend a lot of time in core operations in client-facing work. In your geographical area, you will handle IT service requests in our core operations, prison, remand facility, and probation. Our operations are conducted in various locations across the country, which means extensive travel within your regional area, including occasional overnight stays. The Swedish Prison and Probation Service provides pool cars for these services used during working hours.

In your service role, you will:

• Creatively contribute to increased digital maturity in the organization by, for example, acting as an advisor, guiding, and supporting staff regarding the IT department's services and helping to develop local IT security work.
• Support the organization with IT service requests.
• Assist IT support with problem-solving.
• Participate in service development by continuously gathering improvement suggestions and feedback on IT's services and applications.
• Help the IT department with specific assignments, such as implementations and lifecycle management of hardware.

QUALIFICATIONS

We are looking for someone who takes responsibility for their tasks and can independently structure, prioritize, and drive their processes within given time frames. Furthermore, we see that you are calm, attentive, and accommodating in your interactions. You work well with others, have a good understanding of how others absorb knowledge, and adapt and relate to them in a responsive and smooth manner. Finally, you act in accordance with decisions made and raise criticism only in the appropriate contexts or directly with the parties involved.

For us, it is important that you share the fundamental values of the Swedish Prison and Probation Service regarding a humane view of humanity, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally. We place great emphasis on personal suitability.

We are looking for someone who has:

• Completed upper secondary education in the form of a diploma or upper secondary examination, or other education combined with experience deemed relevant by the Swedish Prison and Probation Service.
• Experience in service work that the Swedish Prison and Probation Service deems relevant.
• The ability to express yourself well in spoken and written Swedish.
• A valid driver's license (B).

It is advantageous if you have:

• Education with a focus on IT.
• Experience working in the core operations of the Swedish Prison and Probation Service.
• Experience providing support to end-users.
• Experience in service with a focus on IT or technology.
• Experience working as an onsite technician or similar.
• Knowledge and understanding of service management and its support.
• Knowledge of hardware related to PCs, thin clients, laptops, printers, video equipment.
• Work experience from an authority or other organization that the Swedish Prison and Probation Service deems relevant.

OTHER

The Swedish Prison and Probation Service has chosen to remove the personal letter and replace it with selection questions relevant to the position. Answers to the selection questions and your CV will be the basis for whether you qualify to proceed in the process.

To be considered for employment within the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security, and confidentiality awareness, and comply with applicable laws. This means that you uphold democratic values and the state values that apply to the operations of the Swedish Prison and Probation Service.

Some positions are placed in a security class, and a security review with a background check will be conducted before a hiring decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experiences. Read more about the security review at: safety screening (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/).

The position may involve military placement at the Swedish Prison and Probation Service. Read more about military placement at: war placement (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/).

Individual salary setting applies.

Probationary employment may be applied.

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the advertisement. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person specified in the advertisement.

We kindly but firmly request no direct contact with staffing and recruitment companies or sellers of recruitment ads. The Swedish Prison and Probation Service has contracted agreements.