Vacant job

As a customer service and administrative employee, you are a central support function at ConnectEstate. You are the first point of contact for tenants and provide administrative support to the sales and delivery team. The role is operational and crucial for our deliveries and projects to run smoothly.

• Handle incoming calls and emails from tenants

• Answer questions about fiber installation, timelines, and equipment

• Document cases in CRM/case management system

• Support project managers with follow-up, documentation, and structure

• Receive incoming interest and forward leads to the sales team

• Relieve salespeople and project managers with administration

• Experience in customer contact, customer service, or an administrative role

• Good Swedish & English in spoken and written form

• Good computer skills (Office package)

• Structured working method and comfortable with phone contact

• Experience from telecom, real estate, or technical customer service

• Experience with CRM or case management systems

• Basic understanding of fiber, broadband, or TV

• A varied and important role in a growing company

• Clear work processes and introduction

• Work in close collaboration with the sales and delivery team

• Opportunity to develop within customer service and administration

• Opportunity to develop within sales

  The position is located at ConnectEstate's office in Enköping.

  The position is a direct recruitment, which means that the recruitment process is handled by Shark Staffing and that you will be employed directly by Connect Estate Sweden AB. All questions regarding the position should be directed to [email protected]