Join DHL's Customer Service!

Do you have a calm demeanor, enjoy helping others, and believe that good service is a given? Then you might be the one we are looking for to join our customer service team at DHL in March.

At DHL Frontline, around 90 dedicated employees work today – many from different ages and backgrounds. Here, collaboration, community, and a willingness to develop at your own pace are important. It doesn’t matter if you have many years of work experience or want to try something new – with us, your attitude is what counts.

About the Position

As a customer service representative, you are an important contact for both individuals and companies who have questions about their shipments. You respond via phone, email, and chat – always aiming to provide a pleasant and clear response.

You will receive thorough training and start with one area at a time, so you have time to feel secure in the role. Here we work step by step, with support from both experienced colleagues and present managers.

At DHL, you become part of a well-known, international company that focuses on long-term commitment, well-being, and personal development. We work together, help each other when needed, and make sure to celebrate when we succeed.

Your Main Responsibilities

As a customer service representative, your task is to provide support and answer questions from both individuals and companies sending or receiving packages. You will communicate via phone, email, and chat – and your ability to listen, solve problems, and create security is the most important.

You will receive proper training when you start and learn one area at a time. This gives you time to get into the job and grow in the role at your own pace. You will always have colleagues and managers close at hand to support you along the way.

At DHL, you become part of a large, international company that truly values both community and personal development. We help each other, lift each other up – and do not forget to celebrate our successes together.

Who Are You?

We are looking for someone who:

• Has a high school education.
• Preferably has previous experience in service, customer contact, or administration.
• Enjoys collaborating, is meticulous, and has a solution-focused approach.
• Has good computer skills – even if you are not a technician.
• Speaks and writes fluent Swedish, and has good knowledge of English.

About the Company

DHL is part of the Deutsche Post DHL Group, which operates in 220 countries and has 570,000 employees. DHL in Sweden has about 4,000 employees and 65 offices, terminals, and stations. DHL is a company that sees the development and potential of its employees – they dare to invest in their staff! DHL is certified as a Top Employer, which means they are an employer that offers the best working environment for employees to develop both professionally and personally. Environmental sustainability is important to DHL; they continually work to develop and stay at the forefront, which is recognized and yields results. They have also been named industry winners by the Sustainable Brand Index B2B for the third consecutive year!

Do you want to join us? Welcome with your application! Selection and interviews are ongoing, and the position may be filled before the application deadline. The start date for the position is March 2026.

If you have any questions, please contact:

Jakob Vilhelmsson
[email protected]
073-201 46 81