Vacant job

The Regional Command Center (RLC) is an important part of the crime-fighting work and is responsible for the police's intervention activities throughout the region. RLC is a section of the operational unit and the workplace consists of RLC operators, RLC commanders, duty officers, and regional response leaders. At RLC, incoming phone calls, including those from 112, as well as radio calls, are handled, assessed, and prioritized. The operations at RLC are characterized by a clear citizen perspective, where RLC must maintain a very high availability in cases requiring immediate or urgent police interventions. RLC operates 24/7, which means that working hours are scheduled for days, nights, and evenings, as well as weekdays, weekends, and holidays.

Job Description

As an operator, you will answer 112 calls from the public, handle radio calls from police officers in the field, assess and register information, and prioritize and dispatch police resources to various assignments. To solve the tasks, you will follow a nationally established prioritization order and work under the guidance and support of superiors. You will also have access to several IT systems that help you search for information and create an overview. Periods of high workload and stress may occur; regardless, you are expected to meet both citizens and the police you lead in a professional manner. To thrive in this role, you need to be confident, stable, and have good self-awareness, as the tasks and working conditions can be mentally demanding.

The operator role includes collaboration with other authorities, organizations, and partners such as SOS Alarm, the Swedish Transport Administration, public transport, the Rescue Service, and the ambulance service in the region. The work as an operator begins with comprehensive training that provides you with the right tools and conditions to take on the assignment.

Qualifications

This is an opportunity for you who have:

· A high school diploma or equivalent knowledge acquired through experience

· At least 1 year of work experience

· Very good ability to communicate in spoken and written Swedish

· Good understanding and ability to communicate orally in English

· Good computer skills and ability to learn new computer systems

· Swedish citizenship

It is advantageous if you also have:

· Experience in work where you have met or dealt with people in vulnerable situations (for example, through work experience or engagement in voluntary or association activities)

· Work experience in high multitasking environments such as emergency centers, ambulances, healthcare, the armed forces, communication centers, customer service/support, or similar work that the employer assesses as equivalent

· Documented experience where the work has primarily been conducted via phone and computer

· Language skills beyond Swedish and English that you can apply fluently in professional contexts deemed relevant for the position

· A B driver's license

Personal Qualities

As an RLC operator, you will daily meet citizens in difficult situations. Therefore, it is a prerequisite for the position that you are communicative and have the ability to adapt your language based on whom you are meeting. Furthermore, this requires a good ability to collect and evaluate information effectively to drive cases forward in a minute operational environment. To succeed in the role, you need to maintain calm even in pressured situations. The role of RLC operator requires you to collaborate well with others and interact with them in a responsive and constructive manner. It is important that you strive for a good collaborative climate and contribute to the group.

We will place great emphasis on personal qualities.

Training

Your employment begins with approximately 20 weeks of training, which alternates between theory and practice, full-time. The training is scheduled to start in mid-August 2026. A prerequisite for being considered for employment is that you are available throughout the training period, and successful completion of the training is a requirement for continued employment.

More about the employment

Employment type: Fixed-term employment during training, followed by permanent employment with a six-month probationary period subject to successful certification. For those already employed by the authority, a temporary placement will be provided during the training period.

Tests will be used in the recruitment process.

Digital personality and problem-solving tests are planned for those who meet the requirements during weeks 6-7. Work samples are planned for week 10 and interviews for weeks 13-14 for relevant candidates.

Work location: Uppsala

Working hours: Three shifts, which means day, evening, and night shifts.

Start date: Training starts in mid-August 2026. The training takes place during paid working hours.

Function: RLC Operator

Other information

Apply by attaching your CV (we do not want a personal letter) and answering the selection questions in your application email, which you can find in the original advertisement on the Police's website. The questions are based on the requirement profile for this recruitment, and your answers will form the basis for the selection process. Therefore, it is important that you respond clearly and thoroughly to the questions and do not refer to other documents, e.g., CV. Answering the questions is a prerequisite for your application to be considered complete. Please note that requirements and any merits must be met at the time of application. The complete advertisement and information on how to submit your application can be found here: https://polisen.se/jobb-och-utbildning/lediga-jobb/2026/januari/operatorer-till-regionledningscentralen/

Welcome with your application in the form of a CV and answers to selection questions via email to [email protected] no later than February 1, 2026. Applications for this position will only be accepted via the email address specified in the advertisement. Please mark your application with reference number A733.442/2025 in the email subject line.

Please read more about the police and our operations at www.polisen.se

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Warm welcome with your application!

Open to all We focus on your competence, not your other circumstances. We are open to adapting the role or workplace to your needs.