Vacant job

Hello future Aqua colleague! 

Are you curious about Aqua Dental and becoming a #Aquarebel? A #Aquarebel is characterized by values such as respect for patients and colleagues, a curious, attentive, and meticulous attitude, as well as a proactive and collaborative approach. This is not something you become; we believe it is something you are. Right now, we are nearly 800 colleagues proudly carrying the title #Aquarebel, distributed across 37 clinics, three dental laboratories, and one support office. 

Aqua Dental is in an exciting growth phase and continuously opens new clinics throughout the country. Our goal is to offer Sweden's best and safest dental care through passion, quality, and accessibility. 

What we all have in common is that we: 

• Have a strong PASSION for helping each other improve and constantly strive to provide world-class dental care. 

• Always do our utmost to deliver QUALITY in everything we do. We continuously invest in the training of our employees and have implemented rigorous processes to ensure the quality of our operations. 

• Work to make dental care ACCESSIBLE for everyone, regardless of circumstances. Therefore, we strive to offer our services throughout Sweden, especially in regions with long dental care queues. We also run projects for seniors and those suffering from dental anxiety. 

If you share these values, we are confident that you will thrive with us at Aqua Dental. 

As a customer service representative at Aqua Dental's support office, your main responsibilities are: 

• Staff customer service via phone, email, social media, and reviews 

• Schedule, reschedule, and cancel patient appointments in the journal system 

• Provide professional and secure service to patients regarding treatments, products, offers, prices, payment solutions, etc. 

• Handle inquiries about dental care support, reimbursements, and high-cost protection 

• Collaborate with other departments in our support office and clinic staff to ensure a smooth patient flow 

• Handle feedback and complaints in a solution-oriented and empathetic manner 

• Deliver 5-star service, contribute to high patient satisfaction, and maintain a positive attitude in all interactions 

• Actively participate in the development, testing, and improvement of systems, workflows, and digital processes 

• Develop, update, and document routines and manuals 

• Identify areas for improvement in the customer journey and drive initiatives for increased efficiency and patient satisfaction 

We are looking for someone who: 

• Has completed upper secondary education

• Has at least 2 years of experience in service work, preferably in customer service  

• Has a strong sense of service and a genuine commitment to the patient experience 

• Has good system and computer skills and an interest in digital solutions 

• Is structured and accustomed to documenting routines, processes, and workflows 

• Has the ability to identify improvement opportunities in the customer journey 

• Is confident in handling complex cases and making decisions within given frameworks 

• Is solution-oriented, responsible, and self-driven 

• Communicates clearly and professionally in both spoken and written Swedish and English

Why Aqua Dental? 

Aqua Dental's support office consists of about 40 employees in marketing, HR, finance, quality, support, and other central functions. We are located in central Stockholm and work closely together in a daily environment characterized by collaboration, pace, and shared responsibility. We have a strong sense of community and also place great importance on doing things together to create a good atmosphere. 

In your immediate team, you will be part of approximately 15 employees with diverse and varied backgrounds in service, sales, and dental care. Together, we create a customer service that makes a real difference for our patients – every day.    We offer a dynamic work environment where collaboration, knowledge sharing, and development are in focus. Here, you will have the opportunity to influence workflows, routines, and systems while also contributing operationally in daily work. We value initiative, new ideas, and a solution-oriented approach.    With us, you combine professional service with business development in an organization that puts the patient experience at the center and is in constant development. 

The position is a fixed-term employment for one year starting on March 2, 2026, or by agreement, with the possibility of extension or permanent employment after the fixed-term employment ends. 

Interviews are conducted on an ongoing basis and the position may be filled before the application deadline. So don't wait to submit your application!   

The application deadline is January 6, 2026. 

If you have questions about the position, please contact the responsible manager, Amanda Falk, at [email protected] (mailto:[email protected]).  

All applications are handled via Aqua Dental's recruitment page, where you can create a profile and upload your CV and cover letter.