Vacant job

Domino is a global leader in industrial coding and product marking, represented in over 120 countries. Domino Sweden has about 50 employees, of which approximately 40 are stationed at our headquarters in Linköping. We are characterized by high technical competence, professional customer focus, and a culture where collaboration and development are at the center.

As a Technical Support Engineer, you are a central part of Domino Sweden's customer experience. The role is fundamentally a 1st line support service where you are the customer's first contact for technical questions and are responsible for providing quick and professional troubleshooting assistance via phone, email, remote access, Domino Cloud, and our AR solution.

The position combines support, planning, administration, and workshop work. You have an important coordinating function and are responsible for the technicians' calendar. This means that you create work orders, book and plan service visits, and ensure that the right technician goes to the right customer at the right time.

You are also responsible for several of our customers with service agreements. This means that you book and monitor their preventive maintenance, follow up on completed work, and ensure that agreed commitments are met. If necessary, you also perform simpler workshop repairs or installation preparations. The role suits you who appreciate a combination of customer contact, technology, structure, and problem-solving.

We are looking for someone with previous experience in technical support, service work, or a background in electrical, automation, or mechanics. You have previously worked carefully with administration, planning, documentation, and are skilled at creating clear technical documents. Since the role involves remote support and troubleshooting in network environments, it is required that you are used to working in business systems and digital support systems.

As a person, you are communicative, confident, structured, and possess the ability to have a pedagogical tone in contact with customers. You have a great interest in technology and a good ability to troubleshoot problems in a structured way. A driver's license and good knowledge of both Swedish and English are required.

• Scope: Full-time
• Location: Linköping
• Start date: By agreement

This recruitment is conducted in collaboration with OnePartnerGroup. Please note that due to GDPR we do not accept applications via email. The selection process is ongoing, and we therefore encourage interested parties to apply as soon as possible, as the position may be filled before the last advertising day. If you have questions about the process, please contact recruitment consultant Julius Danielsson via email at [email protected] or by phone at 0730464173.

Once you have applied for the position, you will first receive an SMS and email from our AI colleague Sara (sender OnePartnerGroup/OPG) with a link to answer some selection questions for the position. We will then match your application with the position and contact you via email or phone for feedback. If you have not received feedback within two weeks, we ask you to check that emails from us have not gone to your spam folder, and that you have provided the correct email address in your profile with us.

Our recruitment process consists of the following steps: Selection based on application documents, phone interview, competency-based tests measuring problem-solving ability and personality (total time together about 45 minutes), in-depth interview, reference checks, background check, and customer interview.

We look forward to receiving your application, welcome!