Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and the entire society. We pay out approximately 260 billion SEK each year. It is everyone’s tax money that we manage. It is a great responsibility. Therefore, we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

We are now looking for a unit manager for a unit within general telephone services (customer service) for health insurance. You will lead a unit that answers over 1 million customer calls per year. The employees in general telephone services answer many different types of questions about health insurance and are often the ones who provide customers with their first contact with the Swedish Social Insurance Agency. It is therefore important that our customers receive answers to their questions and a good reception.

Close leadership, change, sustainable workplace
As a unit manager, you are the manager who is closest to the employees and the operations. You are responsible for leading and driving the daily work based on the department's mission and goals, where the state’s values permeate your work. Through your leadership, you convey clear expectations, follow up on goals, and provide your employees with the right conditions to take their responsibility. You have personnel responsibility as well as responsibility for results and follow-up for the teams in your unit.

Your unit consists of about 20 employees who work with answering incoming phone calls to the Swedish Social Insurance Agency and are located in Västerås. Through close leadership, you create the predictability, security, and sustainability necessary for employees to take their responsibility and meet the need for change. You create understanding for context, direction, and the goals the department has set and develop the plans your operations need. As a unit manager, you support the area manager and are part of the area's management group, consisting of 8 managers, HR support, and an administrative assistant, where you contribute with your competence and commitment. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and competence.

The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a high security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a university degree or experiences and qualifications that can be deemed equivalent
• has good leadership skills
• promotes others' professional and personal development
• works to achieve goals and results, follows up on the effects of their own and others' activities
• has a systematic approach to work
• collaborates effectively with others to achieve common goals
• has good self-awareness and is stable as a person, promotes a trust-building work climate
• encourages mutual dialogue, is attentive, and adapts their communication according to needs and situations.

It is an advantage if you

• have experience in operational leadership
• have experience in leadership in similar operations
• have experience in coaching leadership and leading through change
• have experience in leading remotely
• have experience in planning your operations in collaboration with remote colleagues
• have a good understanding of the Swedish Social Insurance Agency's mission.

We place great emphasis on your personal qualities.

Other
1 position, permanent, full-time, with start date according to agreement. A probationary period may be relevant. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. In this recruitment, psychological tests may be used as part of the selection process. Place of employment: Västerås

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact persons
Manager: Lars Andersson, 010-111 39 20 (for questions about the position). HR specialist: Carin-Maria Dahlberg, [email protected], 010-113 10 47, (for questions about the recruitment process). ST: Radmila Andric, 010-119 21 94, Saco-S: Mats Furby, 010-116 33 10, Seko: Eliza Grundström, 010-115 34 02.

Application
Welcome with your application by January 6, 2026. Upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to bank ID, please contact the HR specialist named in the ad by phone for assistance in submitting your application.

In everything we do, we will act based on the principle of the equal value of all people, legal certainty, and good service.