Reception Team Leader at First Camp

First Camp Kolmården-Norrköping offers a workplace with a unique character. With a fantastic location by Bråviken, just a couple of kilometers from the zoo, you and your colleagues in the shop, reception, and cleaning will help create camping happiness for both large and small campers.

Do you want to be the one who sets the standard for our guests' first impression? As Reception Team Leader, you play a key role where you both lead and inspire the team in the reception while being the face of our guests.

You will work closely with your Destination Manager to create a welcoming and efficient environment where both colleagues and guests thrive and have the best experiences.

Who are First Camp?

We want to become the world's leading camping chain! To get there, we need the best team leaders – professional, friendly, and able to spread joy to both colleagues and guests. Are you the one we are looking for?

What does the role entail?

As Reception Team Leader, you are responsible for the daily operations of the reception and shop. You are active in operational tasks such as check-in and check-out, guest service, booking management, and merchandise flow in the shop. You lead and coach seasonal staff and ensure that everyone follows our routines for effective and professional guest interactions. You collaborate with your Destination Manager and ensure that the team is well informed about routines and expectations.

As a Team Leader in the reception, you are also expected to be flexible and support other tasks at the destination where needed – we are a team that always helps each other!

Who are we looking for?

We believe you have experience in reception work, are used to using booking systems, and have good IT skills. You should have a background in tourism, trade, or service, but this is not a requirement.

To succeed in this role, you thrive in a dynamic environment and have an eye for detail. You prioritize the team's best interests, have a solution-oriented approach, and are a natural leader who can create engagement and cohesion within the group. You are communicative, positive, and enjoy being flexible and supporting where needed. Humor and the ability to create a good atmosphere are qualities we appreciate.

To communicate effectively with both Swedish and international guests, we would like you to be fluent in both Swedish and English.

Experience in leadership and possibly in camping operations is an advantage.

What do we offer?

At First Camp, many have started in your position and then climbed within the company. You will have the opportunity to develop, learn new things, and meet people from all over the world. Our shared values guide our daily actions:

• We Care: We work together with care for the guest, the employee, and the planet. We create an open and supportive environment where we challenge each other, learn from mistakes, and celebrate successes.
• We Have Fun: By being ourselves and having fun together, we create a welcoming atmosphere for everyone we meet. Together we create wonderful memories for our teams, colleagues, and guests.
• We Simplify: A forward-thinking attitude, combined with a desire to learn, means we constantly improve and develop how we work. We make it easy for each other - it should be easy to do the right thing for both colleagues and our guests.
• We Deliver Results: We focus on creating results for our guests, colleagues, and the entire company in everything we do. The goals are set high, and we succeed best when we use both heart and mind.

We offer a workplace with good opportunities for development and caring colleagues who share wisdom and laughter. Together, we want to continue our success story and grow with more stars who want to help build our future.

Conditions

We are looking for a Reception Team Leader for the summer season of 2025. The role is a seasonal part-time position (20-40 hours/week) and includes working hours in the evenings and weekends, in accordance with the collective agreement for the hotel and restaurant industry.

Application

We conduct selection and interviews on an ongoing basis, so apply today. This could be the beginning of something fantastic. We look forward to your application!

First Camp is Scandinavia's leading camping company with over 70 destinations in Sweden, Denmark, and Norway. We are in an exciting growth phase and have gone from just over 100 million SEK in revenue in 2016 to now over 1 billion SEK in a normal year through organic growth and a large number of acquisitions. We are a large team of over 1500 employees who are passionate about our guests' experiences and strive to build the world's leading camping chain.