Vacant job

Are you passionate about technology, audio, and speakers? The most important thing for us is your interest in technology and your willingness to develop – you can be new to the profession, and you will learn systems and routines with us. At Audio Pro, you will be part of an innovative journey towards a more enjoyable sound experience.

Role Description:

As a junior support technician, you will be a central part of our customer promise. You will receive, analyze, and resolve cases – sometimes simple, often tricky – and no day is the same.

Below is a selection of typical tasks:

• Provide technical and general support for our products
• Manage and document incoming support cases via our ticketing system
• Coordinate and provide technical support for corporate clients
• Contribute to internal support and administration

Your daily work will involve troubleshooting in software, hardware, mechanics, and acoustics – from product to system level – as well as non-technical parts such as order management, user assistance, and product advice.

Who are you:

You have, as previously mentioned, a genuine interest in technology (extra points for audio/speakers), a strong sense of service, and a solution-oriented approach. You thrive in a changing environment and can switch between details and the big picture.

We would like you to have:

• Good knowledge of Swedish and English, both spoken and written
• Customer focus and integrity – you don’t take things personally
• Experience in customer support or customer contact within technology (preferable)
• Experience with ticketing systems, such as Zendesk (preferable)
• Driver's license (preferable)

What Audio Pro can offer:

We are a smaller, family-oriented company with a strong culture and team spirit. Here you will receive support and guidance, but also the freedom to contribute your ideas. We offer a stimulating work environment with benefits that promote health and well-being.

The position currently mainly involves support work, but we hope you will grow into a broader role over time. This may involve more responsibility within our business products or other areas – depending on the company's needs and your development.

• Employment type: Full-time, daytime. Start date by agreement.
• Location (Helsingborg): Primarily at the office; remote work may occur as needed and by agreement.
• Probationary period: 6 months.
• Recruitment process: Interviews are ongoing, and the position may be filled before the end date of the advertisement.

Send your CV and a brief description of why you want to work with us. Mark your application “Support Technician (Junior)”.

Join our team and help us turn challenges into sound experiences that exceed our customers' expectations!