IT Service Desk

The Digitalization Department is now seeking an IT Technician for the IT Service Desk unit.

The unit provides IT support to all of the region's operations, both through digital channels and on-site.

As an IT Technician in our service desk, you will be part of a close-knit team of 11 people.

Your Responsibilities

Your main tasks will be to provide top-notch support to Region Gotland's employees and manage incoming IT issues of various types and complexities. You will also conduct troubleshooting, administration, and support in various operational systems and environments, primarily in a Windows environment.

We work with different contact channels where you will provide support to users via phone, chat, email, and directly through the ticketing system. Administration and documentation responsibilities are also included.

In the service desk, we strive to be the only contact the user needs to reach out to. As an employee with us, you will actively work with alarms and monitoring of the infrastructure to provide assistance as quickly as possible.

You will also be involved in several projects and improvement initiatives, as well as managing and building contacts and relationships both internally within the organization and externally.

The role also includes responsibility for our incident process, which involves a range of tasks in this area. This work is largely based on the ITIL framework, so it is important that you are well-versed in the area.

Who Are You?

You have a high school education and fluent skills in both Swedish and English. You have at least 2 years of work experience in the service desk area.

It is advantageous if you also have a related technical or IT education and ITIL v4 certification or equivalent. If you have previously worked with ITIL processes or held leadership roles in ITIL-based organizations, we see this as a significant plus.

We expect you to have a strong understanding of technology combined with good IT skills. A service-oriented mindset is a natural part of your work approach, and you thrive in an environment where you can help users and solve problems.

About the Regional Administration

As part of Region Gotland, the Regional Administration is responsible for corporate governance, strategic planning, and case preparation. We also work with regional development and cultural and recreational activities. We serve as internal support to the region's other administrations. Together, we ensure quality and efficiency for those we serve. Through our responsibility for the rescue service in Gotland, we are also an important part of citizens' safety and security.

About Region Gotland

Region Gotland is not only Gotland's largest employer, but we are also the only region in Sweden that has municipal, health and medical care responsibilities and regional development responsibilities within the same organization. This, along with our island location, creates conditions for good collaboration across our operational areas.

We have over 7000 employees. Together, we work for a sustainable, inclusive, and thriving community for everyone who visits, lives, and works in Gotland. We are driving the creation of a safe and sustainable development across the island.

Gotland is a fantastic place to live, with a rich cultural life, unspoiled nature, and a creative entrepreneurial spirit. Over 61,000 people have chosen to live here year-round, and we would love to have more! If you want information about Gotland as a place to live and work, read more at gotland.com (https://gotland.com/leva-bo/flytta-hit/).

Through our Instagram account @viarregiongotland (https://instagram.com/viarregiongotland), we showcase the breadth of our professions and the significance of our work for society. Each week, a new employee shares their workday.

Other Information

Region Gotland works according to a competence-based recruitment method aimed at recognizing each person's competencies and thus counteracting discrimination. We strive for a balanced gender distribution and see diversity as a strength, welcoming applicants from various backgrounds and genders.

The position is announced under the condition that it does not need to be allocated to employees with preferential rights and that the position remains vacant.

As the world changes, Region Gotland is increasingly focused on quality and security in the recruitment process. This means that you as a candidate may be subject to certain checks before employment. Information about which checks the position you are applying for may be subject to will be provided to you before or during the interview.

Before all employments, you as a candidate need to present ID and a personal certificate.

We kindly decline offers of advertising and recruitment assistance.