1st Line Support Technician for Growing IT Company in Sundsvall

Do you have a strong interest in IT and thrive in a role where you can help others? Then this could be the next step for you! We are currently looking for a 1st line support technician for a growing IT company in Sundsvall, a workplace where technology, service, and teamwork go hand in hand. Does this sound like something for you? Submit your application today – we are working with ongoing selection!

ABOUT THE POSITION

Our client is an established IT company that delivers solutions in operations, infrastructure, and support to businesses across Sweden. Here, you will be part of an engaged team of 15 people where you, as a 1st line support technician, will be the customer's first contact and a key person in creating secure and effective IT solutions. You will work in an environment characterized by community, curiosity, and development – where you will have the opportunity to broaden your skills and grow in the role.

You are offered

• To be part of a company that values its employees highly
• A varied everyday life where you create significant value for customers
• Good development opportunities

JOB RESPONSIBILITIES

As a 1st line support technician, you will handle technical issues and provide service to the company's customers to ensure a smooth IT environment. You will work with support and problem-solving via phone, email, and chat, and sometimes directly at the customer's location.

You will, for example:

• Handle installations, troubleshooting, and ongoing maintenance, primarily in a Windows environment but also on various mobile platforms
• Provide technical support within areas such as M365, Windows clients, and Windows Server, as well as work with areas like networks, firewalls, security, backup, and Active Directory
• Ensure clear documentation of both systems and equipment
• Maintain ongoing dialogue with both end-users and IT managers
• Contribute to improving the overall customer experience

WE ARE LOOKING FOR YOU WHO

• Has a strong interest in IT
• Is a team player with a strong desire to help others
• Has good knowledge of Swedish and English, both spoken and written, as both languages are used in the work

It is meritorious if you have:

• Previous experience in customer contact
• Education in IT
• Driving license B

For this position, we will place great emphasis on your motivation for the role and your personal qualities.

To succeed in the role, you have the following personal qualities:

• Responsible
• Goal-oriented
• Helpful
• Stress-tolerant

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the advertisement when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

N/A