Vacant job

We are looking for an onsite IT resource for a vital community operation in Helsingborg that uses outsourcing for parts of its IT delivery. The role means that you will be the one meeting users on-site and providing daily IT support. You will work closely with experienced consultants from the supplier side who are available for support, guidance, and further handling of cases.

Onboarding will take place together with both the supplier's staff and the operational managers of the organization, so you will receive a secure introduction to the environment.

The position is 50%, but requires you to be on-site every weekday. The assignment runs for 6 months.

As a consultant at Eccera, you will receive a secure employment and gain valuable work experience on assignments with our clients. Your consultant manager will support you in your development, where you will continuously gain new experiences and knowledge. An excellent opportunity to advance your career.

Your role and responsibilities

You are the one users turn to when something needs to be resolved. You receive cases in LIME, handle what you can, and forward others to senior colleagues. The role involves both practical work with hardware and administration in the systems, as well as contributing structure and good service in daily collaboration.

You will:

• Manage hardware and orders.
• Create and administer user accounts (AD, O365).
• Configure computers, mobiles, and tablets (Intune/Jamf).
• Work in the case management system LIME.
• Be the onsite IT support for users, including walk-ins.

Requirements for the role are:

• Experience in a Microsoft environment, including AD and O365.
• Good knowledge of Apple devices and Jamf.
• Ability to work systematically and keep documentation updated.

We believe you are someone who:

• enjoys helping people and sees IT support as a service profession.
• is curious, positive, and confident in asking for help when needed.
• works systematically in case management but can prioritize when something is urgent.
• can collaborate, participate in meetings, and contribute ideas to improve work methods.

What we offer
At Eccera, you will get the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills to the right assignments as you advance.