Vacant job

Job Description

We are now looking for an experienced support technician for our client in Hässleholm. In this role, you will have technical responsibility to coach and support your colleagues in the support team. You will be welcomed into a competent IT team where collaboration and professionalism are in focus. The role involves an exciting combination of qualified troubleshooting (1st/2nd line) and participation in user-focused project work where you should have an ambition to deliver high support and assist in IT delivery and projects.

In this senior role, you act as an important link between 1st and 2nd line support. Your mission is to solve complex cases that extend beyond traditional helpdesk and to drive the enhancement of technical competence within the team.

You will act as a technical coach and mentor for 1st line support and drive projects focusing on the user-centric IT environment.

You will also ensure an efficient and well-functioning IT delivery through qualified troubleshooting.

Being a consultant

Randstad Professional is the career partner that helps you find the right job, be passionate about what you do, and develop your career. As a consultant with us, you will receive a competitive salary, benefits, and collective agreement terms. Your consultant manager, who is always close at hand, ensures that you receive varied and developing assignments at different companies across various industries. With access to a wide range of opportunities, a large global network, and our distinct specialization, we are your guiding partner helping you build a rewarding career.

To help you in the best way, you need to attach your CV to your application. If you also wish to include a cover letter or other supplementary information regarding your application, we ask you to include it in the same document, e.g., as an introduction to your CV.

Responsibilities

• Act as a technical coach and mentor for 1st line support.
• Drive projects focusing on the user-centric IT environment.
• Ensure an efficient and well-functioning IT delivery through qualified troubleshooting.

Qualifications

We are looking for someone with solid technical competence and experience working in a support role where you have utilized deeper knowledge than a pure helpdesk function.

• At least 3 years of independent support work experience (1st/2nd line).
• Solid knowledge of Microsoft 365 and Windows 11.
• Strong experience in client management and hardware troubleshooting.
• Understanding of Active Directory and basic networking concepts (troubleshooting switches, firewalls, and client connections).

Preferred:

• Experience working with PowerShell for automation.

About the company

Randstad

At Randstad, we know that everyone has a place in the job market. With operations across the country and in all areas of expertise, we help people find a job that feels right, where they have the opportunity to grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, aiming to become the world's leading and most appreciated partner in the job market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.