Vacant job

Arctic Paper Grycksbo is one of three paper mills that are part of ARCTIC PAPER S.A and has approximately 320 employees. In Grycksbo, coated wood-free paper is produced for quality-conscious customers such as printing houses, book publishers, newspaper publishers, advertising agencies, paper distributors, and packaging companies. The other mills are located in Munkedal, Sweden, and Kostrzyn, Poland. The group as a whole produces both coated and uncoated wood-free paper. The product portfolio includes well-known brands such as Amber, Arctic, G-Print, and Munken. The production capacity for the three mills is approximately 700,000 tons of paper per year. The majority is sold through 14 of the company's own sales offices in Europe. Arctic Paper S.A. has been listed on the Warsaw Stock Exchange since October 2009 and on NASDAQ in Stockholm since December 2012.

Do you want to work in an international group where your contribution makes a difference every day? Arctic Paper Grycksbo is looking for an IT support technician who will primarily work with troubleshooting and handling cases in our ticket management system. You will be the one ensuring that our users receive quick and professional help - both digitally and on-site.

Responsibilities

In this role, your main responsibility is to receive and prioritize incoming cases. You will work systematically in our ticket management system, distribute cases, follow up, and document solutions according to established procedures. In addition, you will provide technical support directly to users, manage equipment and inventory within the digital workplace, and act as an advisor on IT issues. You will collaborate closely with various functions within the organization to ensure that our IT services operate optimally. The role may also involve on-call duty and limited travel.

Who are you?

We are looking for someone with experience working in a Microsoft environment and a genuine interest in IT and technology. You are a person who combines social skills and teamwork with accuracy and good organizational ability. You enjoy working independently, are confident in your professional role, and appreciate an environment with many points of contact. To succeed in this role, you need to express yourself and perform work in both Swedish and English, and you have a B driver's license.

It is advantageous if you have certifications, such as in ITIL or Microsoft. Knowledge of Microsoft 365, Intune, Active Directory, and hardware is a plus, as well as language skills in Polish. Additionally, a basic understanding of infrastructure, servers, and networks is certainly an advantage.

What can we offer you?

At Arctic Paper, you get not just a job - you become part of a company that actively lives by its values: together, commitment, and sustainability. Here we work closely together, support and challenge each other to achieve common goals. We believe that commitment creates results, that sustainability is a natural part of our everyday life, and that we go further when we do it together. Our culture is welcoming and inclusive, and we are proud of our ambition to be the best in the industry.

With us, you will have the opportunity to develop - both in your professional role and as a person.

Apply now!

Does this sound interesting? Submit your application with a CV and cover letter. In this recruitment, we are collaborating with Experis, and you are warmly welcome to contact recruitment consultant Pär Gårdbro at 023-70 55 45 if you have questions about the recruitment process. You are also welcome to ask questions about the position directly to the hiring manager Tomas Igelström, who can be reached at 010-451 81 88. Selection is ongoing, so apply as soon as you can.

We look forward to hearing from you!