Gothenburg – look here! We are looking for the next star for our Customer Success & Back Office team

Cloudgruppen is one of Sweden's leading resellers of IT and communication solutions for businesses. Together with market-leading suppliers, we offer comprehensive solutions that enable our customers to focus on what they do best – their own business.

We are now looking for new colleagues for our office in Gothenburg who want to be part of an exciting journey and make an impact in the industry!

About us

We are a dedicated and knowledgeable team with extensive experience in telephony and IT. With us, you will work in a company with short decision-making paths, strong community, and a great focus on development.

Small or large – we value everyone!

The Role – Customer Success & Back Office

As a Customer Success & Back Office Representative, you are a central part of both the customer journey and the sales process. You work closely with our customers and our sales team to create a smooth and professional overall experience – from the first contact to final delivery.

The work involves a combination of customer contact, administrative work, and internal support. You are both the company's voice outward and the important hub internally that makes things happen.

Your main responsibilities:

• Handle customer inquiries via phone, email, and chat
• Provide world-class service and support and build long-term customer relationships
• Register orders, manage contracts, and ensure that all details are correct from the start
• Support our salespeople internally in their deals – from contract signing to final delivery
• Collaborate with other teams to quickly and effectively solve customer challenges
• Contribute to improving our processes and creating even better customer experiences

We are looking for someone who:

We believe that the right personality, commitment, and willingness to learn weigh more than previous experience. We are looking for someone who enjoys juggling multiple tasks, likes to help others, and thrives in a role where customer contact and administration go hand in hand.

You have:

• Strong communication skills, both written and verbal
• Experience in customer service, administration, or similar roles
• Ability to work in a structured, meticulous, and solution-oriented manner
• A positive attitude and ease in collaborating in a team
• Initiative and a desire to always exceed expectations

You are organized and responsible, but also creative and curious. You follow routines when needed – and dare to think outside the box when it benefits the customer or the team.

Requirements:

• Very good Swedish and English, both spoken and written
• Good computer skills and willingness to learn new systems
• Ability to thrive in a fast-paced environment where days vary

We offer:

• Fixed monthly salary and benefits
• A positive and family-like work environment
• Good development opportunities within the company
• Thorough introduction and ongoing support in the role
• Full-time position

Application

Apply easily by sending in your CV and a short motivation for why you believe we are the right match for each other.

Recruitment is ongoing – do not wait to send in your application. We look forward to hearing from you!