Vacant job

At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, around the clock, all year round. We offer you not only a secure and stable workplace with collective agreements and favorable employment conditions but also a strong culture characterized by commitment, community, and the desire to make a difference. With us, you will develop in a work environment that promotes balance and long-term development without compromising your health. You will become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to join us?

Your everyday life as a Customer Center Employee

SOS Alarm is now looking for a committed and responsible employee for our Customer Center in Gothenburg. In this role, high accuracy, a strong sense of responsibility, and good communication skills are crucial for success. You will be a key person in our customer dialogue and an important link between our external customers, partners, and internal functions.

As a customer center employee, you will handle incoming inquiries and calls from our customers and partners. You will be responsible for updating and administering information in our operational systems, for example, by creating and revising alarm plans. The work requires you to be structured, solution-oriented, and have a genuine interest in delivering quality in every detail. You are also expected to contribute to the daily operations and the continuous improvement work by suggesting how we can improve existing working methods to meet customer expectations.

The Customer Center is a large organization within SOS Alarm, located in several places in Sweden. You are accustomed to and enjoy collaborating across functions and departments as well as with customers.

We offer you

With us, you will have the opportunity to develop in a socially important business where your contribution makes a difference. You will be part of a committed and competent team that meets external customers and partners daily. We strive for efficiency and quality in our deliveries to achieve a high customer experience.

The position is full-time, scheduled during office hours, and permanent with a six-month probationary period.

We are looking for you We are looking for someone with experience in customer service and customer-facing roles, preferably from public sector and/or B2B. You are used to working in digital systems and have a pronounced administrative ability. You express yourself fluently in Swedish, both spoken and written, and are comfortable communicating in English.

As a person, you are meticulous, responsible, and have a genuine commitment and passion for delivering fantastic customer experiences. You thrive in a fast-paced environment, communicate clearly, are unpretentious, service-oriented, and have the ability to build long-term customer relationships. You enjoy working according to established structures but are not afraid to highlight improvement potential and are eager to contribute to improving working methods.

We believe you have experience in

• Previous experience in customer service and administration
• At least 5 years of work experience

Our values, Professional & Empathetic and Responsible & Collaborative, permeate the entire culture at SOS Alarm, and being able to relate to these is a prerequisite for thriving with us!

Does this sound interesting? Selection and interviews are ongoing, so please submit your application as soon as you can, but no later than 2025-10-30.

If you have questions? Contact the recruiting manager via email: [email protected]

SOS Alarm conducts background checks and security assessments with register checks on its staff according to the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on security companies is also performed and is active during the employment period. A drug test without remarks is a prerequisite for employment.The position also involves military placement at SOS Alarm.