Vacant job

Are you a results-oriented leader with experience in after-sales and service, as well as a strong sense of business development? As Service Manager at 3Button Group, you will have the opportunity to lead and develop a service and after-sales department and a team of service technicians in an environment characterized by entrepreneurial spirit, short decision-making paths, and significant influence. Welcome to help shape the future's customer-focused automation solutions as Service Manager at 3Button Group!

About the position This position is a direct recruitment, which means that the recruitment process is conducted through Bravura, and you will be employed directly by 3Button Group.

About the company

3Button Group is an entrepreneur-driven company with approximately 57 employees. The company's focus is on user-friendly and intelligent automation solutions, where we specialize in robotic automation for picking, packing, and palletizing, primarily for the consumer and food industries, complete automation lines for the manufacturing industry, and automation in the plastics industry and packaging manufacturing. Within the group, we also have Front AGV, which develops and implements automatic trucks (AGVs) to optimize material handling.

3Button Group is characterized by good cohesion, short decision-making paths, and an open culture where everyone has the opportunity to influence. As part of a smaller, entrepreneur-driven company, there are no top-down structures; instead, they work closely together and offer the opportunity to influence and contribute.

Job responsibilities

As Service Manager, you will play a key role where you combine strategic business and sales responsibility with operational process development. Early in the sales process, you ensure a successful machine journey and lay the foundation for long-term service agreements. You drive the initiative to integrate service agreements into sales and are involved in the development of user-friendly IT systems that streamline workflows. You lead a team of up to eight service technicians with personnel, results, and budget responsibility. By delegating, coaching, and inspiring your team, you ensure high service quality and an engaged work environment. As the first point of contact for customers, you build strong relationships and collaborate with both internal and external parties for smooth and efficient service delivery.

• Spare parts sales and renovations
• Responsible for service agreements
• Budget, personnel, and results responsibility for the service department
• Customer contact and responsibility for service delivery

Education, experience, and personal qualities

• A couple of years of experience in a leadership position with results and personnel responsibility
• Experience in driving and developing an after-sales or service department
• Technical post-secondary education in e.g., electrical or mechanical engineering is an advantage
• IT system development related to service and after-sales is an advantage
• Good knowledge of business systems, e.g., CRM systems
• Very good Swedish and English in speech and writing
• Driver's license B

We are looking for a service-oriented and self-driven leader with a strong business sense who thrives in a fast-paced environment. You have a natural initiative, are stress-resistant, and have the ability to make independent decisions while developing and driving development and improvement initiatives. As a leader, you stand out through clear and empathetic communication, strategic focus, and a very good ability to motivate and engage staff – all to create long-term customer relationships and dynamic business development.

Other information

Start: By agreement Location: Jönköping Salary: By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also work with ongoing selections, which means that we will remove the ad when enough candidates have applied. If you are considered for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions, please feel free to reach out!

[email protected]

010-171 47 10

We recommend that you submit your application promptly as we conduct ongoing selections.

Welcome with your application!

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