Vacant job

SEB Kort is now looking for a new colleague to join the Norwegian customer service team. Here, you will help SEB's Norwegian customers and develop in a safe and inspiring work environment at the head office in Arenastaden, Solna, with both art on the walls and a barista who makes your coffee.

ABOUT SEB

Since our start 160 years ago, SEB has been guided by a strong belief that entrepreneurial thinkers combined with innovative companies are needed to create a better world. We are here to enable them to achieve their ambitions and succeed in both good and difficult times. We are the business engine of the bank, providing the financial expertise our organizational and private customers rely on. We do so with focus on our customers' needs, commitment to quality and trust, and an entrepreneurial mindset to continually improve our services. Read more: https://sebgroup.com/ (https://sebgroup.com/)

ABOUT THE POSITION

SEB Kort operates throughout the Nordic region and collaborates with brands such as SEB, Eurocard, Strawberry, and several co-brand partners. They offer services to both private and corporate customers and handle over a million customer interactions per year via phone, email, and social media.

As a customer service representative, you will be part of the team that delivers top-class service to SEB Kort's Norwegian customers. 

Your main task is to provide support via email and phone, where you answer questions about invoices, transactions, complaints, credits, and interest rates, as well as guide customers in SEB's digital services, always focusing on high quality and the best possible customer experience.

WHO ARE YOU

To succeed in this role, you need a strong commitment to service, a drive to achieve results, and a professional demeanor. You enjoy collaborating and have a lot of contact with both customers and colleagues. Since SEB operates in a changing industry with many products, we appreciate curiosity, quick learning, and self-driven development. Furthermore, we hope you have:

• Completed upper secondary education or equivalent
• Fluent in Norwegian, Swedish, and English, both spoken and written.
• Passed background check 

PRACTICAL INFORMATION Start date: By agreement Employer: SEB Kort Scope: Full-time, permanent employment with an initial probationary period Salary: Individual salary setting, collective agreement applies Location: Stjärntorget 4, Solna Working hours: Office hours Contact for questions: [email protected]

WE OFFER YOU

Workz specializes in customer service and offers not only comprehensive training but also ongoing training in communication, customer management, and business acumen. After completing the training, you will also be certified in customer service.

In addition to this, you will receive collective agreement terms, wellness benefits, and a dedicated operational manager who supports you in your development and is always available to help you as a consultant.

We are proud to offer our consultants a safe working environment and opportunities to grow, both personally and professionally!

APPLICATION

We value what you can do and your willingness to develop, rather than just looking at resumes. The first step in our recruitment process is therefore a matching test that will be sent to your email immediately after applying. To proceed, you need to complete the test, which takes a maximum of 15 minutes to complete. Good luck, and we look forward to your application!