Process Specialist for Security Sector in Linköping

We are currently looking for a consultant for our client in the security sector in Linköping. The assignment is as a Process Specialist in their Operational Support Management team, which consists of eight people. In this role, you will be responsible for ensuring that processes are well-documented, used correctly, and continuously improved. You will play an important role in anchoring and educating the organization in the processes, following up on compliance, and driving improvement efforts forward.

Since the assignment is within the security sector, Swedish citizenship is required, as well as undergoing and passing a security clearance with a background check.

Working hours are weekdays between 07:00 and 18:00, with on-call duty according to a schedule.

As a consultant at Centric, you will, of course, receive a secure employment and gain valuable work experience on assignments with our clients. Your consultant manager will support you in your development, where you will continuously gain new experiences and knowledge. An excellent opportunity to advance your career.

Responsibilities

As a Process Specialist, you will work broadly with both development and follow-up. You will be responsible for developing and improving processes and procedures while creating training materials and conducting training to anchor the working methods in the organization. You will follow up on compliance with processes and produce reports and dashboards that provide a basis for decisions and improvements.

The role also includes delivery follow-up, analysis of cases, and identification of trends. You will handle escalations and Major Incidents as they arise and participate in on-call duty according to a schedule.

Your Profile and Qualifications

We are looking for someone who has:

Experience with IT Service Management processes (e.g., incident, problem, change)
General IT knowledge
Good communication skills in both spoken and written form
Ability to coordinate and drive work forward
Drive and interest in improvement work
Very good knowledge of Swedish and English
Ability to collaborate but also work independently

Meritorious:

Experience with ITSM tools such as ServiceNow
Familiarity with agile working methods
Experience in team leadership
Certification in ITIL v4

About You

You are a team player with high collaboration skills but can also take responsibility and drive work forward. You appreciate an environment where structure and quality are crucial, and where IT is a central part of the business.

What We Offer

At Centric, you will get the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills with the right assignments as you advance.

Centric is an IT company with 370 employees, with offices in Stockholm, Gothenburg, Malmö, and Linköping. We specialize in renting out generalists and mediating specialists, as well as offering outsourcing and system solutions within retail. We are a member of Almega Competence Companies and follow their collective agreement with Unionen.

Era Zylfijaj
+46 734 159 352
[email protected]