Vacant job

Job Description We are now looking for customer service advisors for SEB 24|7 in Sundsvall. The position will be filled continuously, and the next start date will be November 5th.

The job involves receiving incoming phone calls regarding various types of banking matters where you will assist customers digitally via phone. The position will begin with a longer training plan that includes both theoretical and practical elements to provide the best conditions for success in the role.

At our telephone bank, you are SEB's voice to the outside and have one of the most important roles for our customers. We strive for a culture where the customer truly is at the center, where accessibility, service, and business are our guiding stars along with a focus on constant change and development.

The position is full-time, so you cannot be a student. You also need to be flexible as working hours vary between days, evenings, and weekends, with the possibility to request your schedule.

Who are you? We are looking for someone who is a good communicator and wants to give every customer a positive experience with SEB. Your surroundings would describe you as energizing, cooperative, and engaged. You learn new things easily, are good at problem-solving, and are curious about digital development. You also have a strong interest in banking and finance and see a long-term future with SEB.

To be considered for the role, we expect you to have:

- Experience in service, preferably from customer service via phone or similar work
- Good phone and computer skills
- Fluent in both Swedish and English, spoken and written
- High school education with a college preparatory diploma
- Genuine interest in banking/finance

It is a plus if you have:

- Relevant university education in economics
- Previous work experience in banking, finance, or similar roles

What do we offer? At SEB, we are convinced that inclusion and diversity are crucial for building strong and effective teams to ensure our company's sustainability for the future. We strive to have an inclusive and values-driven culture where we all feel appreciated, respected, and involved regardless of background, experience, belief, gender, age, and where we come from.

As an employee at SEB, you will have access to comfortable benefits for all life situations, including:

• The opportunity to request your working hours and schedule
• Preferential mortgage rates
• Profit-sharing system, a part of the bank's annual profit is distributed annually in cash and shares.
• Wellness allowance & Lifestyle allowance
• Access to our internal job market and career opportunities as well as extensive training opportunities on our digital training platform SEB Campus.

You can read more about what we can offer here: Employee benefits and perks | SEB (sebgroup.com) (https://sebgroup.com/en/careers/work-at-seb/employee-benefits-and-perks)

Please watch the video below for an insight into what it is like to work at SEB.

Information about the recruitment process When you apply for the position, we ask you to answer a number of questions, and it is important that you respond to these to the best of your ability.

As part of the recruitment process, background checks will be conducted both by us and by SEB. You will also be asked to provide a copy of your criminal record.

Questions and contact We select candidates continuously, so you are welcome to submit your application today.

In this recruitment, SEB collaborates with Amendo. If you have questions about the position, please contact our Regional Branch Manager: Gitte Thorsén, [email protected] or our Talent Acquisition Manager: Mathilda Carlbom, [email protected]

We warmly welcome your application!

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