Do you want to help build strong customer relationships in an exciting pilot project?

We are looking for an engaged and driven resource for a temporary assignment during 2025.

About the assignment

Our client is conducting a pilot where they are bringing parts of their relationship-building sales activities for smaller customers in-house. As part of this project, we are looking for a dedicated person who wants to work on strengthening their customer relationships and contributing to minimizing customer attrition.

Responsibilities

In this role, you will:

• Make welcome calls to new customers to help them get started with their cards and inform them about our additional services.
• Contact inactive customers to strengthen relationships and reduce customer attrition.
• Handle incoming calls and inquiries from customers as needed.

About the department

You will be part of a Customer Support department, which is divided into two teams:

• Customer Service: Eight employees who answer customer inquiries.
• Backoffice & Claims: Five employees who handle administration and complaints.

Together, these teams work to meet their customers in a proactive, professional, and welcoming manner.

Qualifications

Must-haves:

• High school diploma, preferably with a focus on economics.
• Good knowledge of MS Office, especially Excel.
• Fluent in Swedish and English, both spoken and written.

Preferred experience:

• Experience in sales, after sales, or customer service.
• Knowledge in the fuel or transportation industry.
• Basic business economics knowledge.
• Good phone skills.

Personal qualities:

• Results-driven and motivated.
• Positive and solution-oriented.
• Quick to adapt to new routines and processes.
• Curious and engaged.

Scope

• Number of resources: 1
• Start date: As soon as possible.
• End date: 2025-12-31
• Working hours: Weekdays, approx. 8 AM - 5 PM, remote work occasionally in consultation with the immediate manager.
• Scope: 100% full-time.

Are you the one we are looking for?

If you have experience in customer care and sales and enjoy building good relationships, this is a unique opportunity to develop and contribute to an exciting project in the fuel industry.

Contact information

If you have questions about the position or the recruitment process, please feel free to contact the recruitment consultant:
Antonia Tiritidou at [email protected] (mailto:[email protected])

We look forward to your application!

#InsideSales, #CustomerService, #FuelIndustry, #Sales