Vacant job

About the Role

We are now looking for a Norwegian-speaking Customer Support Center Representative for the customer service department at Sandvik in Stäket. You will primarily work with Sandvik's Norwegian customers and assist them with inquiries regarding the product portfolio within their business area Mining. 

As a Customer Support Center Representative, you are often the customer's first point of contact – you handle cases and provide quick and professional service regarding orders, products, and other after-sales inquiries. You proactively and systematically manage the incoming cases and ensure that their customers receive the right feedback and that the correct information is available. Contact usually occurs via phone and email, while personal meetings also take place.

To support and enable their sales goals, you collaborate closely with their sales team and are eager to reach out to customers to create more business opportunities.

It is an exciting and varied environment where you do not always know what the workday will bring. In this role, you will continuously learn new things while having fun at work in a close-knit team!

Qualifications & Experience

The following competencies are considered suitable for the position:

• You have excellent knowledge of Norwegian, both spoken and written
• You speak and write fluent English
• You have a good understanding of Swedish, both spoken and written
• You are proficient in the Office suite and have good computer skills

Some additional desirable points (no one can know everything, but perhaps you have something below):

• You have previously worked with the Norwegian market
• Previous industry experience
• Experience with business systems and the CRM system Salesforce
• A technical interest and/or previous experience in technology

Who We Think You Are

To succeed in this role, we believe you are a person with a positive attitude towards change and good prioritization skills. You are, of course, service-minded and good at making customers feel secure with your support.

Since you will be in contact with customers from Norway, you need to be able to speak Norwegian. You also need to be able to speak Swedish and their corporate language, English.

You are curious and have an interest in technology and learning new things.

About the Position

• Full-time. The first 6 months you will be employed by The Place, after which you will transition to a permanent position at Sandvik (a so-called temp-to-perm recruitment).
• Location: Stäket, Järfälla, Stockholm.
• Start in August/September, but interviews are ongoing.
• Working hours 07:30-16:00, with some flexibility and the possibility to work from home a couple of days a week after your onboarding period.

Work at Sandvik

Mining is a business area within the Sandvik Group and a world-leading supplier of machines, tools, spare parts, services, digital solutions, and technologies for increased sustainability in the mining and construction industries. Application areas include rock drilling, rock excavation, loading and transport solutions, tunneling, and stone quarrying. Revenue in 2023 was approximately 66 billion SEK, and the number of employees is around 17,000.

About the work culture: "At Sandvik, we believe that diversity leads to a better environment for our employees, our company, and our customers. With us, you should always feel that you can be yourself at work. We know that this gives you the best opportunities to reach your full potential and contribute to our success. Be unique. Keep your curiosity. We like that! If you want to know more about us, we recommend a visit to our website, LinkedIn, or Facebook."

Welcome with your application! We work with ongoing selection, and the position may be filled before the application deadline.

The Place – Where happy work happens Does this sound interesting? Great – if you manage to secure the position, you will also become a part of The Place! As an employee at The Place, you are offered a network of expertise, mentorship, and secure conditions. At The Place, you have a Worklife Partner who is interested in following and developing your work life over time.