Vacant job

Come join us on our growth journey. We are constantly investing in both competence and technologies to create an excellent customer experience. Do you want to help us enable our business digitally and make sure we have a great foundation for collaboration and innovation? Do you want to work with the latest technologies? Together, we will continue to give our customers world-class innovations for the protection of life and assets. If you share our passion for simplicity and flexibility and thrive in a fast-changing environment where almost anything is possible, you will get fantastic opportunities to grow both professionally and personally. We offer a dynamic organization with great commitment, customer focus, and a cooperative culture.

The position
We are looking for a driven IT Technician with a holistic mindset. You will be part of our Global IT team and be a key player in the IT operations team at Roxtec. We believe you have broad knowledge and experience in IT service and support, a strong motivation, and a drive to learn. To succeed in this role, you need a genuine interest in IT and be willing to challenge existing knowledge, ways of work, and implementations.

The Roxtec IT department covers operation, development, and support for all the 30 subsidiaries in the group, worldwide. The IT department is based at the Roxtec headquarters in Karlskrona, Sweden, where all systems, from ERP through to other special applications, are maintained and developed.

Key responsibilities

• Serve as a first point of contact for colleagues seeking technical assistance
• Perform remote troubleshooting using diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided
• Manage orders of IT equipment
• Walk colleagues through the problem-solving process
• Direct unresolved issues to the next tier of support
• Provide accurate information on IT products or services
• Record events and problems and their resolution
• Follow up and update request status and information
• Pass on any feedback or suggestions to the appropriate internal team
• Identify and suggest possible improvements of procedures

You will also

• Help your colleagues within other areas of our IT environment when needed
• Help creating and evaluating technical and security requirements internally and towards external partners and suppliers
• Ensure continuous improvements within your areas of responsibility

Good to have

• Proven experience as a support technician or other customer support role
• Tech savvy with working knowledge of IT automation
• Good understanding of office IT environments built on Microsoft 365 services
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Ability to work well with others, including collaboration and communication with other departments
• Strong attention to detail and problem-solving skills
• Ability to thrive in a fast-paced environment and to work under pressure

You take responsibility for your own work. You are curious, organized, and focused on customer satisfaction and delivery of high quality. You enjoy teamwork, contribute with team spirit, and you like taking responsibility. You are open to new ideas and experiences, seek knowledge, and handle situations and problems with creativity, but you can also relate to well-known standards and methodologies.

Trust, simplicity, and flexibility are key principles for us at Roxtec and should feel natural also for you. Please read more about our seven Roxtec Core Values that were set around 30 years ago and that are still the guideline for our business. They encourage us to focus on the customer experience and remind us that we all, one by one and together, contribute to the Roxtec success. You can find the Roxtec Core Values here (https://www.roxtec.com/en/about-us/about-roxtec/roxtec-core-values/?changelanguage=en (https://www.roxtec.com/en/about-us/about-roxtec/roxtec-core-values/?changelanguage=en)).

Application
If you have any questions regarding the position, please contact Johan Nöjd, Manager Digital Workplace, +46 733 31 31 72, or Ebba Lund, HR Business Partner, +46 733 31 37 35. Selection and interviews are made continuously, so please send your application as soon as possible, and no later than 2025-01-30. The final candidate is screened for background checks.