Vacant job

Do you want to help shape a top-class support delivery? Our client is wholeheartedly committed to creating Sweden's best support experience – and now we are looking for a structured and driven Quality Representative (QR) for the service desk team in Norrköping.

Your role as a Quality Representative (QR)

As a QR, you play a key role in ensuring and developing the quality of the service desk's delivery. You act as the spider in the web between the team and the customer, responsible for both internal improvement work and reporting results externally.

You will, among other things:

• Be responsible for ensuring that documentation within support is correct, updated, and easily accessible
• Drive development and continuous improvements of the service desk service
• Work with shift-left – enhancing the team's competence and solution rate
• Represent the service desk in customer dialogues and collaborations
• Ensure a smooth onboarding of new customers and colleagues
• Support the team with structure, processes, and quality assurance

The role involves many points of contact and requires both technical understanding and good administrative skills. You report to the Team Manager and become an important part of an engaged and forward-looking team.

Who we are looking for

To thrive in this role, we believe you have previous experience in service desk/support and feel comfortable taking responsibility for both structure and improvement. You enjoy working in a fast-paced environment with many balls in the air – and you are passionate about creating order, delivering quality, and making both customers and colleagues happy.

We are looking for someone who:

• Has a few years of experience working in a service desk or IT support
• Is used to working in a structured, independent, and process-oriented manner
• Enjoys customer contact and finds it easy to collaborate
• Has an eye for improvements and likes to develop work methods
• Has technical understanding and a solution-oriented mindset
• Is skilled in administration and documentation

Start: Immediate start considering notice period. The assignment is full-time and ongoing.

Location: Stockholm

Application: Interviews are ongoing and hiring will occur upon the right match.

What we stand for: At Camai, we offer one of the industry's leading employment terms with great freedom as a guiding principle. We are driven by finding the best assignment for our employees. The most enjoyable thing is finding a perfect match between consultant and client. We know that everyone has a dream job, and we are a tight-knit entrepreneurial team working to ensure that you enjoy going to work every day. We believe that competent people are drawn to each other and want to work with like-minded individuals on exciting client assignments.

We have one of the most favorable compensation models on the market tailored for a modern consulting organization with a lot of freedom. We simply have fun together!

Why should you choose us? With many years of experience in the consulting industry, we have carefully chosen our three core values: communication, ambition, and balance. To succeed, we believe that our employees should be involved in shaping their work according to priorities and interests in life. With your ambition and the right tools from us, we ensure that you develop and are rewarded along the way.

Do you want to be part of our continued growth?