IT Support Specialist at the Swedish Prison and Probation Service

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society will be safer and more secure for everyone. We are the authority responsible for prisons, probation, remand facilities, and client transportation.

Do you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital correctional service. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. With us, you will have excellent opportunities to grow and develop your skills according to your circumstances and areas of interest. We are looking for someone with a strong interest in IT, skills that can enrich our digitalization journey, and who wants to make a difference in society within your profession.

JOB RESPONSIBILITIES

We are looking for someone who wants to contribute to delivering and developing the IT department's support services for over 20,000 employees of the Swedish Prison and Probation Service.

As an IT Support Specialist for 1st line support, you will be an engaged, proactive, and guiding employee with a good understanding of various IT areas. This role also requires a solid technical understanding, strong communication skills, and the ability to handle both people and technology.

In your role, you will be responsible for coordinating the group's daily operational work, ensuring high quality in delivery, and driving business development. You will actively participate in the introduction of new employees as well as the implementation of new technologies and routines within the group.

QUALIFICATIONS

We are looking for someone who works well with others and relates to people in a responsive and smooth manner. You plan, organize, and prioritize your work effectively, take initiative, and drive processes independently. In your interactions, you are clear, calm, and accommodating, and you have a genuine interest in helping and supporting others.

It is important to us that you share the Swedish Prison and Probation Service's fundamental values of a humane view of people, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally through your approach. We place great emphasis on personal suitability.

We are looking for someone who has:

• Completed upper secondary education or other education combined with work experience that the Swedish Prison and Probation Service deems relevant
• Several years of work experience in IT with a focus on Service or Support
• Experience leading teams or working in a coordinating role responsible for processes, routines, and ensuring users receive quick and accurate assistance
• Several years of experience working according to the ITIL framework
• Excellent ability to express oneself well in spoken and written Swedish
• Excellent ability to express oneself well in spoken and written English
• Very good computer skills

It is advantageous if you have:

• Certification in ITIL
• Experience in project work within IT
• Experience in IT operations and management

OTHER

The Swedish Prison and Probation Service has chosen to remove the personal letter and replace it with selection questions relevant to the position. The answers to the selection questions and CV will form the basis for whether you are qualified to proceed in the process.

To be considered for employment within the Swedish Prison and Probation Service, you must meet high standards of suitability, judgment, security, and confidentiality awareness, and adhere to applicable laws. This means you uphold democratic values and the governmental values that apply to the operations of the Swedish Prison and Probation Service.

Some positions are classified for security purposes, and a security clearance with a background check will be conducted before a hiring decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experiences. Read more about the security clearance at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/)

The position may involve military placement within the Swedish Prison and Probation Service. Read more about military placement at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/)

Individual salary setting applies.

Probationary employment may be applied.

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the advertisement. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person specified in the advertisement.

We kindly but firmly request no direct contact with staffing and recruitment companies or sellers of recruitment ads. The Swedish Prison and Probation Service has contracted agreements.