Vacant job

Why Maandag Nordic? With us, you’ll get the chance to really put your ideas into action. We offer a work environment where you can grow and learn through hands-on experience - trying things out, making mistakes, and improving.

If you are a good match, we would like to receive a CV in WORD format with motivation why you fit this assignment, your availability and any scheduled holidays.

For more than 35 years, Maandag® has been at the forefront of empowering people and organisations. We not only help professionals get jobs, but also connect them with a future that matches their values, desires and ambitions. Because when people are truly in the right place, they can develop themselves, fulfil their dreams and go to work with fresh energy every day. The energy and power released in the process is a catalyst for growth for companies. We started in the Netherlands, but now we also help professionals and organisations in Belgium, Poland, Dubai and Sweden. Our extensive knowledge of different markets, coupled with our wide network, enables us to make perfect matches quickly.

Start: August
Duration: 1 year with possibility of extension
Location: Stockholm

We are looking for a Senior Project Manager within the IT domain. This role requires a strategic thinker with a proven track record in managing large-scale IT projects and a passion for driving change.

Responsibilities

• Develop and maintain detailed project plans, including timelines, milestones, and resource allocation.
• Lead the end-to-end project management of the Customer Service transformation initiative from an IT perspective.
• Communicate project status, progress, and challenges to stakeholders and senior management.
• Foster a culture of continuous improvement and innovation within the project team.
• Collaborate with cross-functional teams, including IT, Business, Customer Service, and external vendors, to ensure project alignment and success.
• Identify and mitigate project risks, ensuring timely resolution of issues.
• Ensure project deliverables meet quality standards and business objectives.

Requirements

• Minimum of 7 years of experience in project management, with a focus on IT projects.
• Proven experience in managing complex, large-scale projects with multiple stakeholders.
• Strong understanding of Customer Service operations and technologies, including AI.
• Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities.
• Leadership competence/experience.
• AI knowledge.
• Genesys competence.

Preferred skills

Ability to foster a culture of continuous improvement and innovation within the project team.

Soft skills/Personality traits

• Communication
• Interpersonal skills
• Problem solver
• Team player