Vacant job

The IT department at Stockholm University consists of approximately 110 employees who have an overarching responsibility for Sweden's largest university's IT environment.

This includes developing/managing/deploying and monitoring platforms, systems, and services that support academia, education, research, and administration.

We are looking for an engaged and technically skilled Support Technician who wants to be a key player in our team! Here you will have the opportunity to work in a dynamic environment where each day offers new challenges and opportunities to grow. If you have a burning interest in technology, a passion for solving problems, and want to make a difference for our customers, then this is the role for you!

The placement is within the IT Competence section, which serves as the department's contact point for customers and users.

More information about us can be found at: https://medarbetare.su.se/vart-su/organisation/universitetsforvaltningen/it-avdelningen (https://medarbetare.su.se/vart-su/organisation/universitetsforvaltningen/it-avdelningen).

Responsibilities

In the role of Support Technician, you will be part of our team responsible for the university's IT support. The technical competence in the team is high, and there is great variation in the cases we handle.

Here is a selection of what is handled within Support:

• staffing the phone support during office hours
• handling incoming cases via a case management system
• providing support and service to employees and students
• documenting, updating/maintaining, and publishing support documentation
• answering general questions occurring in a larger IT environment.

We work in teams with collaboration as a guiding principle and want you to have the same attitude towards collaboration and knowledge sharing and to work together towards set goals. You will also participate in efforts to raise the competence of the organization's employees, as we move our knowledge closer to the users.

Qualifications

We are looking for someone who has:

• Good knowledge of TCP/IP and DHCP management
• Good knowledge of various operating systems, MacOS, Windows
• Very good knowledge of Swedish and English in speech and writing, as many of the university's employees are English-speaking
• Experience with knowledge articles.

Meritorious are:

• Experience working in a case management system
• Experience working in a telephony system/case management system
• Experience with Jamf MDM and Microsoft SCCM or equivalent
• Experience with networking and configuration
• Experience with Cisco IOS or equivalent.

Personal qualities:

As a person, you take responsibility for your tasks and ensure they are carried out in a careful and reliable manner. You are engaged in your work and always strive to contribute the best delivery. You have a knack for problem-solving and are willing to take your own initiatives and ensure that projects move forward, whether it involves improving processes or coming up with new ideas. Your creativity allows you to find new and innovative solutions to challenges. You have good communication skills in contact with users and can explain complex solutions in a simple and pedagogical way. You have good collaboration skills with various parties and a positive attitude.

We place great emphasis on personal qualities.

About the employment

The employment is permanent full-time with a six-month probationary period. Stockholm University applies individual salary setting. Start date according to agreement.

We offer

With us, you get the dynamics of the interplay between higher education and research that makes Stockholm University an exciting and creative environment. You work in an international environment and receive favorable conditions. The university is located in the National City Park with good connections to the city.

We offer you a hybrid solution for remote work, wellness time, wellness benefits, and training facilities at the workplace. It is a creative workplace where competence and collaboration are an important foundation for job satisfaction and good results.

There is a strong commitment among us; everyone who works here wants to make a difference. You can read more about our organization and our mission on our website.

Stockholm University is committed to being a workplace that is free from discrimination and provides equal rights and opportunities for all.

Contact

Further information is provided by group manager Annelie Ekroth, annelie.ekroth@su.se (mailto:annelie.ekroth@su.se) or group manager Mats Håkansson, mats.hakansson@su.se (mailto:mats.hakansson@su.se).

Application

You apply for the position via Stockholm University's recruitment system. As an applicant, you are responsible for ensuring that your application is complete and that it reaches the university by the deadline.

Instructions for applicants can be found on the website: https://www.su.se/om-universitetet/jobba-på-su/att-söka-en-anställning (https://www.su.se/om-universitetet/jobba-p%C3%A5-su/att-s%C3%B6ka-en-anst%C3%A4llning).

Stockholm University contributes to the development of a sustainable democratic society through knowledge, enlightenment, and the pursuit of truth.