Vacant job

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in over 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing costs, and enhancing customer satisfaction.

Are you passionate about the automotive industry and enjoy providing the best solutions for customers?

Do you excel in delivering exceptional customer solutions? Would you like to be part of an exciting journey within a renowned automotive company? Then we might be looking for you!

The role:

The purpose of this role is to support and escalate insurance claims into our client’s specific department in order to assure cost recovery.

Tasks include:

• Gathering information from workshops and clients
• Assessing insurance claims submitted to policyholders
• Verifying the accuracy of claim details, including personal information, policy coverage, and claim amounts
• Managing invoices received from authorized repair partners
• Ensuring invoices are accurate and approving payments to the claims system
• Investigating the circumstances of the claim, such as accidents, damages, or medical reports
• Gathering evidence and identifying any potential misrepresentation
• Dialogue with the insurance company
• Informing and negotiating with workshops
• Processing policy applications to workshops
• Documenting all decisions and transactions
• Staying updated on industry regulations, company policies, and best practices

Qualifications:

We would love to welcome a new colleague with experience in handling motor claims, insurance escalations, and corner cases with excellent negotiation and problem-solving skills and a good understanding of the repair process.

Our ideal candidate has:

• Previous automotive insurance experience and/or workshop insurance admin/repair cases experience
• At least 1 year of experience in the insurance sector
• Understanding of the technical repair at an immediate level
• A good understanding of MOD, MTPL, Insurance Claim Flow, insurance principles, and settlements
• Experience in helping resolve disputes between customers and insurance companies
• Critical thinking
• Confidence in handling potential uncertainty
• Results orientation
• Ability to handle multiple tasks, think and plan ahead, and build in contingencies
• Ability to understand complex information and assess requirements
• High level of computer literacy, especially MS Office;
• EV knowledge is a plus
• Language skills: Swedish and English

Working pattern:

Location: Gothenburg, client office

Full time: 40 hours per week

What we offer:

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained. We offer the possibility to work from home, collective agreement, and health and wellness allowance.

You can learn more about MSX International on our website: www.msxi.com