Insurance secretary, insurance fund

What does an insurance secretary in the Swedish Social Insurance Agency do? – Tasks and work environment

An insurance secretary in the Swedish Social Insurance Agency handles and administers cases within the Swedish social insurance system. Tasks include investigating insurance cases, communicating with insured individuals, employers, and other authorities, as well as interpreting laws and regulations. The role requires accuracy, analytical skills, and a high level of service, as decisions impact individuals' finances and security. The work is mainly office-based, often in open-plan offices, with elements of digital case handling and sometimes phone-based advising.

Salary development over time

The salary development for insurance secretaries in the Swedish Social Insurance Agency has been stable and positive over the past three years. In 2022, the average salary was 32,100 SEK, increasing the following year to 33 500 SEK, which represents an increase of about 4.4%. In 2024, the average salary has reached 35 000 SEK, a further increase of approximately 4.5% from the previous year. This positive trend can be partly explained by increased focus on legal certainty in case processing, digitalization, and a growing need for specialized competence within social insurance. Market demand for qualified case handlers has also contributed to rising wages, as employers compete to retain experienced staff.

Insurance secretary in the Swedish Social Insurance Agency salary – comprehensive overview

• Average salary: 35 000 SEK/month
• Lowest salary: 32,300 SEK/month (female, high school diploma, private sector worker)
• Highest salary: 36,900 SEK/month (male, postgraduate degree, private sector worker)
• Hourly wage: 210 SEK
• Women earn: 98% of what men do (34 900 SEK/month compared to 35 700 SEK/month)
• Regional differences: No specific data available

Education and qualifications

To work as an insurance secretary in the Swedish Social Insurance Agency, a minimum of a high school diploma is usually required, preferably with a focus on social sciences or economics. Postgraduate studies in law, social sciences, or administration are advantageous and can improve chances of employment and salary development. Practical experience in case handling or customer service is often beneficial, and there are opportunities for advancement through internal training and courses.

• High school diploma: Social sciences or economics (3 years)
• Postgraduate studies: Law, social sciences, or administration (2–3 years)
• Internal training: Often offered by the employer
• Internship/trainee: Practical experience in similar roles is advantageous
• Prerequisites: Good Swedish, computer skills, and analytical ability

Common benefits and compensations

Insurance secretaries in the Swedish Social Insurance Agency are often covered by collective agreements that provide occupational pensions, wellness contributions, and generous vacation terms. Other common benefits include flextime, the possibility of remote work, and opportunities for skills development through internal and external courses. Some employers also offer subsidized lunches and healthcare allowances.

Competition and challenges

The competition for positions as an insurance secretary varies by region and employer, but generally there are good employment opportunities due to the large number of job openings in the profession. Challenges in the role often involve complex regulations, high demands for legal certainty, and a fast pace of work. Digitalization of work processes requires good IT skills and adaptability. It is also important to handle stress and make decisions under pressure. Strong communication skills are essential, as contact with insured individuals often involves sensitive cases.

Tips for those who want to become an insurance secretary in the Swedish Social Insurance Agency

To succeed as an insurance secretary, it is good to have an analytical mindset and strong skills in interpreting and applying regulations, which can be developed through law courses or practical experience. Precision is a key trait, as handling personal data and decisions requires high accuracy. Engagement and empathy facilitate interactions with vulnerable individuals, and clear, respectful communication is vital. Flexibility and the ability to quickly learn new routines are valuable, especially as work processes evolve with digitalization. Building an internal network and learning from colleagues can provide valuable insights and problem-solving support. Finally, actively seeking further training helps stay updated on legal changes and new working methods.

Key facts about insurance secretaries in the Swedish Social Insurance Agency

• Education level: At least a high school diploma, often postgraduate studies
• Number of job openings: 758 within the social insurance case handler profession
• Work environment: Office environment, often in open-plan offices
• Gender distribution: Women earn 98% of men's salaries
• Typical work arrangement: Full-time, daytime with the possibility of flextime

Career paths and future prospects

After three to five years as an insurance secretary in the Swedish Social Insurance Agency, there are good opportunities to advance to more specialized roles, such as investigator, team leader, or specialist within a particular insurance area. Many also choose to further their education in law or social sciences to broaden their skill set. According to the Employment Service's forecast, no specific assessment has been made for this profession due to limited data, but the large number of job openings indicates stable demand. Digitalization and increased complexity in social insurance systems are expected to influence skill requirements and create new career opportunities for those willing to develop further.

Common questions about insurance secretaries in the Swedish Social Insurance Agency

• What does an insurance secretary in the Swedish Social Insurance Agency earn?
  - The average salary is 35 000 SEK per month, with some variation depending on experience and education.
• What education is required to become an insurance secretary?
  - At least a high school diploma is required, but postgraduate studies in law, social sciences, or administration are advantageous.
• Are there salary differences between men and women?
  - Yes, women earn 98% of what men do within the profession.
• What is the work environment like?
  - The work is performed in an office environment, often in open-plan offices, with some opportunities for remote work.
• What benefits are common?
  - Occupational pension, wellness contributions, flextime, and opportunities for skills development are common benefits.
• What are the future prospects?
  - There are many job openings within the profession, but no specific forecast has been made according to the Employment Service.
• Is there room for career development?
  - Yes, it is common to advance to specialist roles, team leader positions, or further education in related fields.